WHERE YOU’LL WORK:

Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person.
You’ll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.

OH, AND ONE LAST THING…

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!
If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible

ROLE OVO-VIEW

Team: Commercial, OVO Drive
Location: Hub based! Bristol, London or Glasgow
Salary banding: £52,220 - £70,000
Experience: Expert
Working pattern: Full-Time
Reporting to: Director of EV
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Strategic, customer-obsessed, leadership
Top 3 qualities for this role: Cross functional influence, operational excellence, strategic leadership

THIS ROLE IN A NUTSHELL:

Part of the OVO Drive leadership team, in this role you’ll shape the operational backbone of OVO’s most pioneering products, driving the strategy, systems, and team culture that enable us to scale with excellence.
You’ll be responsible for end-to-end service operations across our EV and home portfolio, covering customer support, service design, complaints resolution, and operational enablement. You’ll lead a high-performing team, develop future leaders, and collaborate across the business to ensure ops support is synonymous with outstanding, human-centred service.
This is a pivotal leadership role, accountable for customer service & operational performance, budget ownership, risk management, all within a fast-moving, highly innovative area of the business. If you’re passionate about building for scale, leading through change, and creating brilliant experiences for customers and teams, this could be your perfect next step.