Evaluation Rules Specialist, Worldwide Returns and Recommerce at Amazon SZ South 3 GmbH

Bellevue, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

97400.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Project Management, Microsoft Excel, Pivot Tables, Macros, Index/Match, VLOOKUP, VBA, Data Links, SQL, Data Analysis, Process Standardization, Content Development, Requirement Gathering, Communication

Industry

Software Development

Description

In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, zero defects, and zero emissions – to benefit our customers, company, and the environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line. WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems. Amazon is Earth’s most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team! In this role, you will be configuring the returns evaluation rules to meet business goals, developing evaluation content, translating business objectives into operational process content, and impact Associate Experience in a positive way. You will work with both business and operational partners to standardize processes, and item evaluation instructions. You will develop global Amazon processes, identify content improvement opportunities, devise strategies and implement changes/additions providing valuable information to warehouse workers evaluating the condition of returned items. You will be a caretaker for best practice sharing and documentation. You will develop subject matter expertise in our evaluation system, identifying top opportunities enabling generalists to become specialists. Basic Qualifications: - 2+ years of program or project management experience - Bachelor's degree or equivalent - Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. - Knowledge of SQL - Experience in a highly analytical, results-oriented environment with cross functional interactions - Travel up to 25% of the time - Experience managing multiple projects, prioritizing, planning, and managing time - Experience using data and metrics to drive actionable insights at scale - Experience in ownership of projects and communicating timelines and executing independently - Experience effectively communicating complex concepts through written and verbal communication Preferred Qualifications: - Experience in MS Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document - Experience previously in program or project management - Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership - Experience working in a fast-paced, team environment Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits [https://amazon.jobs/en/benefits]. USA, WA, Bellevue - 80,200.00 - 97,400.00 USD annually

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Responsibilities

The specialist will configure returns evaluation rules to meet business objectives, develop evaluation content, and translate business goals into operational process documentation. They will also standardize processes and item evaluation instructions by collaborating with business and operational partners globally.