EVCN Support and Operations Professional at Ericsson

Kolkata, west bengal, India -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Computing, Azure, Troubleshooting, Customer Support, AI Tools, Microservices, System Monitoring, CI/CD Pipelines, Scripting, Automation, Cloud Networking, IAM, SSO, RBAC, Telecommunications, Service Quality

Industry

Telecommunications

Description

Deploy, integrate, configure, and troubleshoot new cloud nodes (Azure). Handle faults and implement corrective actions at the node, service, and infrastructure levels. Generate and deliver reports across multiple platforms, correlating data from diverse sources. Drive Continuous Improvement Enhance operational practices, including the adoption of AI-based tools for support. You will bring Support: Experience in customer support — taking ownership of issues, driving troubleshooting, and communicating clearly throughout to ensure SLAs are met. You are comfortable being on-call, handling critical incidents, and maintaining service continuity under pressure. You have worked with AI-driven support tools and techniques. Operations: Experience with operations in cloud-based, microservices platforms. You know how to set up, manage, and use system monitoring and alerting tools. You are familiar with proactive maintenance, component upgrades, and working within continuous delivery environments. You understand ITIL or similar frameworks and have applied AI-based tools to improve operations. Bachelor's degree in electrical engineering, Telecommunications, Computer Science or equivalent technical discipline Set up, maintain, and troubleshoot CI/CD pipelines. DEVOPS & Cloud (Azure) Design and manage cloud infrastructure (Azure). Hands-on experience with observability and monitoring tools such as Prometheus, Grafana, ELK Stack, and Azure Monitor. - Set up of Monitoring of System Strong scripting and automation skills using Bash, Python, and PowerShell. Solid knowledge of cloud networking, including VPC, VPN, and load balancing. Practical experience with AI-driven tools for support and operations. Familiar with identity and access management (IAM), single sign-on (SSO), and role-based access control (RBAC) solutions (e.g., Key cloak, Azure AD). Understanding of telecommunications environments, including e-SIM provisioning flows. Customer-focused with a strong commitment to service quality. Proactive in identifying issues and driving solutions. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. learn more. Primary country and city: India (IN) || Kolkata Req ID: 779472

Responsibilities

Deploy, integrate, configure, and troubleshoot new cloud nodes on Azure. Generate and deliver reports while driving continuous improvement in operational practices.