Location: Remote
Hours: Evening shifts 5pm to 9:15pm Monday to Friday
Reports to: Operations Manager
Role Overview
We are seeking a reliable and organized Evening Administrative Assistant to support our operations during evening hours. This role focuses on communicating with parents regarding student attendance, managing class cancellations, and addressing concerns related to our cancellation policy. The ideal candidate will be professional, approachable, and able to handle sensitive conversations with empathy and clarity.

Key Responsibilities

• Contact parents of students who have not attended class to confirm whether they will be joining.
• Communicate attendance updates promptly to the relevant tutor(s).
• Manage class cancellations, ensuring parents and tutors are informed in a timely manner.
• Handle parent inquiries and complaints regarding cancellations and the cancellation policy, addressing concerns professionally and in line with company guidelines.
• Keep accurate records of attendance and cancellations
• Provide general administrative support during evening hours.

Skills & Qualifications

• Previous experience in an administrative, customer service, or call-handling role preferred.
• Strong communication skills, both verbal and written.
• Ability to remain calm and professional when handling complaints or sensitive issues.
• Good organizational skills with attention to detail.
• Comfortable using phone systems, email, and administrative software.
• Reliable and able to work independently during evening hours.

What We Offer

• Training and support to ensure success in the role.
• Opportunity to be part of a supportive and dedicated team.

Job Type: Part-time
Pay: €13.50 per hour
Expected hours: 21 per week

Benefits:

• Work from home

Experience:

• Customer service: 1 year (preferred)

Work authorisation:

• Ireland (required)

Work Location: Remot

• Contact parents of students who have not attended class to confirm whether they will be joining.
• Communicate attendance updates promptly to the relevant tutor(s).
• Manage class cancellations, ensuring parents and tutors are informed in a timely manner.
• Handle parent inquiries and complaints regarding cancellations and the cancellation policy, addressing concerns professionally and in line with company guidelines.
• Keep accurate records of attendance and cancellations
• Provide general administrative support during evening hours