Position Overview:

As a Customer Care Crew Member at Duluth Trading Company, you will be the front-line voice representing our Duluth brand to customers. Your mission: deliver exceptional service with every interaction. Be the go-to resource for product inquiries, creatively solve customer issues, and navigate our website seamlessly. Join our dynamic team where growth meets excellence. At Duluth Trading Company, our customers are at the heart of everything we do.

• We are Hiring for Weeknight and Weekend shifts. This Seasonal position requires availability to be scheduled a minimum of 4 hours per shift, minimum of 12 hours per week, availability to work additional hours during Peak Weeks. Schedules vary weekly.

️ We are currently hiring in the following states: AL, AR, FL, GA, IA, KS, ND, LA, MI, MS, NV, NM, NC, OK, SC, SD, TN, TX, UT, WI, WV.
Position Details:
Work Environment: Embrace the convenience of working from the comfort of your home with this exciting remote opportunity!

KNOWLEDGE AND ACCURACY:

• Maintain solid knowledge of our product line, pricing, and policies.
• Capture and maintain accurate customer information.

COMPENSATION IS BASED ON SEVERAL FACTORS INCLUDING BUT NOT LIMITED TO EDUCATION, WORK EXPERIENCE, CERTIFICATIONS, ETC.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an equal opportunity employer.
About Duluth Trading Company:

WHAT YOU’LL DO:

Customer Service Excellence:

• Promptly answer incoming calls, delivering world-class service that exceeds customer expectations.
• Expertly manage inquiries regarding products, pricing, promotions, and other concerns with precision and enthusiasm, while seamlessly assisting customers in placing orders over the phone.
• Effectively communicate sales and promotions.
• Strong teamwork, organization, and multitasking skills.

As a Customer Care Crew Member at Duluth Trading Company, you will be the front-line voice representing our Duluth brand to customers. Your mission: deliver exceptional service with every interaction. Be the go-to resource for product inquiries, creatively solve customer issues, and navigate our website seamlessly. Join our dynamic team where growth meets excellence. At Duluth Trading Company, our customers are at the heart of everything we do.

• We are Hiring for Weeknight and Weekend shifts. This Seasonal position requires availability to be scheduled a minimum of 4 hours per shift, minimum of 12 hours per week, availability to work additional hours during Peak Weeks. Schedules vary weekly

Additional Responsibilities:

• Participate in training programs aimed at skill enhancement, encompassing individual and group coaching, role-playing exercises, and skills training.
• Perform special assignments as directed