QUALIFICATIONS:

• Post-secondary degree or equivalent and related management experience.
• A minimum of two (2) years of experience working in a shelter setting and at least one (1) year of experience supervising shelter programs and staff is required.
• Excellent interpersonal, verbal, and written communication.
• Demonstrated knowledge of the Toronto Shelter Standards.
• Demonstrated ability in developing, implementing and evaluating programs.
• Demonstrated knowledge in issues facing people experiencing homelessness.
• Well-developed organizational, analytical and decision-making skills.
• Advanced knowledge of Microsoft Office Suite, Internet, Excel and email is essential.
• Experience in entering and monitoring data in an internet-based database.
• The ability to speak a second language would be considered an asset.
• Possession of a valid First Aid/CPR training certificate is required.
• Possession of a valid Naloxone training certificate is required.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.
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• Trains, develops and supervises shelter support workers, relief staff and security staff.
• Oversees the delivery and coordination of program services, which includes supporting staff and clients with day-to-day issues, liaising with Central Intake, and following up with hotel management.
• Maintains and updates work schedules, ensuring proper coverage of every shift and maintaining proper staffing.
• Ensures incident reports and documentation are up to date.
• Supports the hiring and training of new staff.
• Work closely with other Assistant Managers and Manager to ensure smooth daily operations and clear communication provided between the different teams.
• Coordinates/supports the delivery of services to clients.
• Reviews/ensures files and documentation are up to date on the databases used.
• Supports and leads shelter staff in managing crises and high-risk situations.
• Ensures that the centre and its staff are in compliance with operational policies and procedures and Peel Shelter Standards.
• Works with the team on developing and updating shelter policies.
• Be available on call for staff emergencies at all times.