Evening Customer Service Representative at Affiliated Monitoring

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

18.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication skills, Detail oriented, Emergency dispatch, Data entry, Problem solving, Multi-tasking

Industry

Security and Investigations

Description

Description About our organization Our New Jersey 82,000 square foot facility includes the largest emergency contact center in the United States. Our Houston Texas facility includes a fully redundant emergency contact center supported by a diverse talent hub. These two critical infrastructure facilities are staffed and operated 24/7/365 and require best-in-class uptime. They include high-availability data centers that have the highest uptime expectations that exist. Our business operates 24/7/365, and that means our facilities teams must support an employee population that includes a significant number of hard-working contact center employees at our three call center locations across the United States. We have immediate openings for Evening Shift Customer Service Representatives. Shifts will include working on weekends. This position starts between $16 - 18 an hour. The next training class will begin on May 4, 2026. Working in our call center your schedule will be the same every week and overtime is voluntary. We provide fully paid training and offer several evening or overnight schedule options Customer Service Representative Responsibilities: Monitor emergency alarm signals in a clean and modern call center environment Provide excellent customer service to our customers Collect information from our customers to update their accounts Follow company processes and procedures to ensure the proper handling of each alarm This job may include dispatching emergency services such as the police, fire department, or EMS Requirements You want to work in a fast-paced call center environment where you will help protect people and keep them safe You are detailed oriented You have solid communication skills You enjoy learning new skills, systems, processes, and procedures HS Diploma or GED required Access to reliable transportation 1-year prior customer service experience in a call center environment We offer a competitive salary and benefits package including paid vacation, paid holidays, health/dental/vision insurance, a generous 401k plan with company match. Affiliated Monitoring is committed to a diverse and inclusive workforce, one that reflects the varied communities we serve. The services we offer and the products we build greatly benefit from a range of perspectives, which can only come from diversity of all types at all levels of the organization. Achieving true diversity and inclusion is the right thing to do and is also the smart thing for our business. We strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply. Affiliated Monitoring is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law.

Responsibilities

Monitor emergency alarm signals in a call center environment and provide excellent customer service. Collect account information and dispatch emergency services such as police, fire, or EMS when necessary.