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Evening, Day & Weekend Customer Service Coordinator at Ladies & Gentlemen Salon and Spa

Mentor, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organizational Skills, Detail Oriented, Computer Knowledge, Appointment Booking, Payment Processing, Client Inquiry Response, Inventory Management, General Cleaning, Sales Solicitation, Data Input, Student Coordination, Training, Administrative Functions

Industry

Individual and Family Services

Description

Description Purpose: All aspects of customer service at front desk and in retail area Essential Functions: Greets customers Knowledgeable in computer software, SalonBiz and other standard software packages Serves as a resource to clients regarding school services, pricing information, and product knowledge Checks customers in for services and executes completion of necessary paperwork Book appointments utilizing knowledge in computer software Collects payments for services and retail; removes and records amount of cash and other forms of payment in register at end of shift Respond to client inquires and/or client complaints, resolves challenges based on level of challenge presented or refer client complaint to management Arranges merchandise and helps put out inventory on shipment days General cleaning such as shelves, counters, coffee bars, etc. Solicits sale of new or additional services Responsible for data input and maintenance of student quota sheets, assignment of student phase numbers, desk assignments, and various student-related reporting Coordinate student schedule changes according to needs of the BAI Instructors; open services for students one week prior to the next phase of instruction Provides training and guidance to new students through written and oral instructions; PowerPoint presentation for Intro II Phase, and assignment of front desk stations within specified time frames Update and maintain front desk process and procedure manual Provide general administrative functions and completes other duties as assigned or directed. Performs other duties as required Requirements Position Qualifications: High school graduate with previous experience in customer service preferred Excellent customer service and organizational skills Detail oriented Computer knowledgeable

Responsibilities

The Customer Service Coordinator is responsible for greeting customers, managing appointments, and handling payments. They also resolve client inquiries and complaints, maintain inventory, and provide training to new students.