Overview:
As an Evening Manager, you will oversee the smooth operation of the property during evening hours, ensuring exceptional guest experiences and supporting team members across departments. You will act as a key point of contact for guest concerns and play a vital role in maintaining communication and operational excellence throughout the hotel.
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• Acting as Manager-on-Duty and supporting the Guest Services Manager during evening shifts.
• Supervising and coordinating with all departments, including Housekeeping, Maintenance, Recreation, and Food & Beverage, to ensure seamless operations and service delivery.
• Resolving guest complaints or issues promptly, and recognizing positive feedback.
• Monitoring room assignments to ensure availability for at least 14 days out and verifying room readiness for new arrivals.
• Completing and reviewing daily reports, including the Night Manager’s Report, and communicating pertinent information to Night Auditors.
• Ensuring timely and accurate completion of the night audit and performing the audit when necessary.
• Reviewing the Front Desk log to monitor daily activities and track guest service trends.
• Facilitating strong communication and collaboration with the Guest Services Day team and other department teams to provide consistent 24-hour service.
• Ensuring Guest Services staff completes nightly bucket checks and confirming next-day reservations are accurate.
• Upholding high standards of cleanliness, safety, and conduct across all areas of the property.
• Other duties as assigned.
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