POSITION OVERVIEW:

Provide the leadership expertise that ensures the effective and efficient operation of the hotel in the absence of departmental management and the General Manager, by supervising all departments in accordance with hotel policies. Shares in the responsibility for safety, security, and overall operations in night shifts and in the absence of department head and the General Manager. This helps ensure the highest levels of guest and associate satisfaction while maximizing operational quality and efficiency.

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• Provides direction and coordination for hotel personnel with a focus on the restaurant and front desk.

• Work the Front Desk & restaurant during peak periods of demand. Typically between 4p – 8p.
• Walk property and respond to situations throughout the evening. Typically walking the property every 2 hours.
• Directs and coordinates various services related to operations.
• Must be able to remain calm and alert, especially during emergency situations and/or heavy hotel activity
• Monitor and maintain the front office & POS systems and equipment to ensure their performance
• Engage with Guests that are present in the lobby & restaurant
• Assist with check-ins and check-outs, cover lunches and breaks for staff in both the restaurant and front desk
• Assumes responsibility for supervision of operations and staff in absence of appropriate department manager.
• Communicates summary of nightly activities and concerns with appropriate department managers and General Manager, by completing the daily written log.
• Assumes responsibility for overall security of the hotel.
• Ensures proper guest relations by resolving and taking appropriate actions on all customer complaints and problems.
• Maintains hotel’s cleanliness in accordance with policy, by conducting regular inspections and taking appropriate action when necessary.
• Other duties as assigned.
  Education: High School Diploma or GED
  College degree in hospitality management preferred.
  Experience: Minimum 1 years experience in hotel management or strong leadership role required.