Description:
ABOUT THE POSITION: The Program Coordinator provides oversight and coordinates programming for the assigned supportive human/housing services program(s). Programing will directly address participant/resident barriers and enable a smooth transition into next step housing or maintenance of housing. The Coordinator provides case management to a small case load and provides leadership support to the case management team. They work with the Program Manager to facilitate development and expansion of services and facility management through engaging with the community and building networks. Time is divided between leading shift coverage, supervising direct service staff, administrative tasks, schedule management, HMIS management and case management support. All responsibilities are conducted in a manner consistent with the spirit of the Compass mission and its philosophy of care.
ABOUT THE PROGRAM: Otto’s Place Enhanced Shelter removes barriers for individuals transitioning out of homelessness by combining overnight shelter with 24/7 on-site support services and intensive case management, behavioral clinician, including housing navigation. In addition to services, we offer 155 individual sleeping areas for male-identifying guests, meals, laundry, and service pets. This combination of shelter and services enables us to meet people where they are and build a supportive community to help people currently living in tents or encampments to move toward stability. Referrals are directed by the City of Seattle’s The Hope Team.

ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for individuals and families experiencing housing instability in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We consider the diversity of the staff, guests, residents, and community partners to be an important asset. We recognize the value that different perspectives and cultures bring to the organization. Compass is proud to be an affiliate agency of Lutheran Community Services Northwest (LCSNW). LCSNW partners with individuals, families and communities for health, justice, and hope by providing support services in key areas such as behavioral health, child welfare, refugees, and support to aging adults and people with disabilities to live independent lives. To learn more about the agency visit www.compasshousingalliance.org.

• LOCATION: Pioneer Square Neighborhood (Seattle, WA)
• REPORTS TO: Program Manager
• FLSA STATUS: Non-Exempt
• SCHEDULE: Sunday-Thursday 4pm-12am; plus as needed for emergencies
• MEAL PERIOD: Unpaid (30-minutes)
• SALARY RANGE: $31.50 - $33.50 per hour DOE

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated knowledge of local resources and services for individuals who are low-income and homeless, as well as the ability to develop a network of providers to serve the needs of agency clients.
• Competency in harm reduction, motivational interviewing, and trauma informed care.
• Demonstrated competency in organizing and leading teams as well as coordinating, supervising, and directing the work of others.
• Demonstrated ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to clients.
• Ability to maintain a high degree of confidentiality, tactfulness, and respect for participants from diverse backgrounds and identities.
• Demonstrated knowledge of best practices in de-escalation, crisis intervention and stabilization skills.
• Ability to set and maintain boundaries in a professional manner.
• Ability to motivate, enthuse, inform, and develop others to improve capability levels within the team.
• Ability to work in fast-paced environment with frequent interruptions and crisis situations.
• Ability to follow agency policy and procedures to maintain safety and security within the facility.
• Ability to enter data accurately, create log entries and case notes, prepare written reports, and generate statistical reports.
• Promote a team environment that values, encourages, and supports differences.
• Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
• Relate openly and comfortably with diverse groups of people, while valuing their differences.
• Model sound interpersonal boundaries and emotional intelligence.
• Strong problem solving, time, and project management skills are required to be successful in this role.
• Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.
• Aptitude for learning new technology skills with Microsoft products and other internet-based software.
• Ability to learn new functions on office equipment and devices (printer, scanner, projector, mailing machine, copier).

EDUCATION AND/OR EXPERIENCE

• A minimum of 2 years’ experience in a human service setting dealing with topics of housing instability or supportive housing, mental health, substance use, employment insecurity, domestic violence, required.
• A minimum of 1 years’ experience in direct supervision/management of people, desired.
• A minimum of 2 years’ experience in case management or a direct service role serving those living unsheltered, desired.
• Awareness and/or training around issues of equity, intersectionality, and belonging, desired.
• Experience working in an environment where language may be a barrier, desired.
• Current WA State Food Handlers Permit, desired (If not current, will be sponsored within 1-month of hire).
• Familiarity with topics of housing instability, mental health, substance use, sexual assault, and/or domestic violence, required.
• Valid WA driver’s license, proof of car insurance, and a driving record that meets Compass standards, required.
• Work experience is a key factor for success in this role. In addition, success in this role requires a passion for knowledge and drive for continuing professional development or education. A degree in human services, social work or related field would be a complement to the required experience.
  Requirements:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, and understand English.

Program Coordination

• Build and maintain a network of community providers and services to address participant/resident needs, serving as liaison with referring agencies.
• Coordinate daily operations of housing programming for participants/residents including move-ins, exits, meal service, social activities, and case management services
• Document procedures for individual contracts, including charting, exits, and preparation for annual audits.
• Ensure the maintenance of logs, track intake and exit data, HMIS reports, invoices and statistical data and maintain client rosters.
• In support of the program, work with the Program Manager and Director to help facilitate program improvements and developments including staffing decisions, and auxiliary services.
• Know and understand the contracts and ensure compliance of contracts is being met.
• Liaise and communicate with partnered support services, such as community service providers, City staff and King County staff and programs in facilitation of referrals.
• Maintain a caseload of up to 10 participants/residents.
• Participate in ongoing training and program development.
• Prepare timely and accurate monthly, quarterly, and annual statistics as required by funders and the agency
• Provide and model de-escalation and crisis intervention, developing a supportive milieu. Act as a model for direct service staff.
• Train and ensure the enforcement of program policies and agency rules.
• With Program Manager, assure the maintenance of all necessary logs, records, reports, and statistics.
• Work in conjunction with other Compass programs to support the agency’s mission.

Staffing

• Hire, train, schedule, and supervise both regular and relief to ensure effective delivery of trauma-informed services.
• Develop schedule and ensure shift coverage to provide service delivery points.
• Provide leadership support to all program staff including the case management team.
• Serve as the first point of contact for staff call outs and no shows, which may require finding relief coverage or covering the shift yourself.
• Provide emergency back-up shift coverage as needed.
• Manage staff scheduling and ensure adequate coverage to provide service delivery.

Leadership

• Advance diversity, equity, and inclusion in all aspects of the work. All employees are expected to make efforts in their work and in their conduct to advance diversity, equity, and inclusion at every level.
• Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
• Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.
• Serve as a member of the management team.
• Help facilitate regular team Staff Meetings with the Program Manager.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
• Handle conflict situations proactively and effectively, modeling good conflict resolution skills.
• Create a climate where staff are challenged, supported, and motivated to do their best to help the individual, team, program, and agency meet its goals.
• Build strong teams that apply their diverse skills and perspective to achieve common goals in a mutually supportive fashion.

SUPERVISORY RESPONSIBILITIES

• Carry out supervisory duties in accordance with the agency policies and applicable laws. May directly supervise Shift Supervisors, Program Assistants, Counselors, and/or Relief Staff. Responsibilities include the following: Interview, hire, and train staff; Plan, assign and direct work; Monitor performance; Provide recognition to staff; Provide coach/counseling and discipline, when necessary; and Address complaints and resolve problems.