Are you passionate about dance and looking to make a meaningful impact in a vibrant and collaborative environment? Canada’s National Ballet School (NBS) is excited to invite applications for the full-time, permanent position of Evening Residence Counsellor – Front Desk. This is a fantastic opportunity to become part of a dynamic team that supports the transformative power of dance across all ages and abilities.

ABOUT US:

At NBS, you’ll be part of a welcoming community dedicated to the arts and education. We offer a supportive work environment where new ideas are valued, and professional development is encouraged. NBS has 300+ employees supporting programs ranging from professional ballet training, community engagement, and ground-breaking health initiatives. Our collaborative work culture thrives on creativity, passion, and continuous growth. NBS is committed to the goal of being an equity-informed school. We invest heavily in work and practices that foster positive change internally while driving a progressive evolution in the wider sector. We recognize our responsibility as Canada’s largest arts training organization and one of its oldest, to address anti-Black racism, reconciliation with Indigenous peoples and systemic oppression in Canadian society.

YOUR ROLE:

Reporting to the Head of Residence, the Evening Residence Counsellor – Front Desk plays a key role in ensuring the safety, well-being, and positive experience of boarding students while supporting the smooth daily operations of Residence. Shift: Monday to Friday 4:00 PM to 11:00 PM
This position works in a residence (homelike environment). Residence is a multi-story building therefore
moving between floors is required. Travel is required to take students to and from the airport, appointments, etc.

MAJOR DUTIES AND RESPONSIBILITIES

• Foster a compassionate, respectful, and safe environment for students while providing guidance, support, and healthy boundaries
• Chaperone students to meals, classes, activities, and events, ensuring their safety and well-being
• Collaborate with Residence leadership and Child & Youth Counsellors to support daily operations and student needs
• Administer medications in line with policies and respond promptly to incidents, completing required reports
• Manage reception duties: greeting visitors, responding to inquiries, handling correspondence, and maintaining a safe, professional space
• Track and communicate attendance, absences, and appointments, liaising with parents and staff as required
• Coordinate schedules and appointments across departments on behalf of students
• Exercise sound judgment and problem-solving in consultation with colleagues and Residence leadership
• Maintain professionalism, discretion, and confidentiality when communicating with parents, staff, and medical professionals
• Assist with managing student accounts and other administrative responsibilities
• Perform other duties as assigned