Evening Service Dispatcher at MCT Holdings LLC

Richland Ii, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

23.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Service Coordination, Customer Service, Communication, Problem Solving, Organization, Multitasking, Critical Thinking, Computer Proficiency, Microsoft Office, Decision Making, Tracking Repairs, Managing Repair Orders, Issue Resolution

Industry

Truck Transportation

Description

Description Evening Dispatcher – Customer Service / Service Coordination 4 Day Work Week with 1 day from Home Schedule: Wednesday – Saturday | 2:00 PM – Midnight Hybrid: 1 Work-From-Home Day Per Week Pay: $20–$23/hour + $1/hour Evening Shift Incentive MCT Companies is hiring an Evening Dispatcher to help coordinate service support for technicians and customers across the country. If you enjoy problem solving, helping customers, and keeping things organized in a fast-paced environment, this role could be a great fit. This position plays a key role in making sure equipment issues are handled quickly by coordinating technicians, tracking repairs, and keeping customers informed. Requirements What You’ll Do • Dispatch and coordinate service technicians when equipment breakdowns occur • Communicate with customers and technicians to resolve issues quickly • Monitor and update service tickets throughout your shift • Track repairs from start to completion • Manage repair orders including warranty, parts, service time, and billing details • Identify the nearest service provider when urgent repairs are needed • Assist customers with service-related questions and equipment issues What We’re Looking For • Strong customer service and communication skills • Ability to multitask and stay organized in a fast-paced environment • Good problem-solving and critical thinking skills • Comfortable using computers and Microsoft Office (Outlook & Excel) • Ability to work independently and make decisions when needed • High School Diploma or GED required • Technician or refrigeration experience is a plus, but not required Why Join MCT Companies? Competitive hourly pay, $1/hr evening shift incentive, Hybrid schedule (1 day work from home), Stable company with a strong team environment. Opportunity to grow in the service and operations field If you enjoy helping people, solving problems, and being part of a team that keeps things running, we encourage you to apply. Benefits: Paid Time Off (starts day 1) Holiday Pay Medical, Dental, and Vision Insurance HSA & Flexible Spending Accounts Company Paid Long-term Disability Company Paid Short-term Disability Life + AD&D Insurance Annual clothing allowance 401(k) with Employer Match Fun and Rewarding Work Environment Disclaimer: The requirements and physical demands listed in this job description are representative of the knowledge, skills, and or ability required. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. MCT Companies complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources. The statements contained in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills of personnel so classified. The company reserves the right to modify this job description and or assign tasks for the employee to perform as the Company may deem appropriate.This job description does not represent a contract of employment, implied or otherwise. The employment relationship remains “At-Will”. MCT is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, disability, marital status, veteran status, or any other occupationally irrelevant criteria. MCT is an EEO/AAP Employer

Responsibilities

The Evening Dispatcher will dispatch and coordinate service technicians during equipment breakdowns, communicating with customers and technicians to resolve issues quickly. This role involves monitoring and updating service tickets, tracking repairs from start to completion, and managing repair orders including warranty, parts, and billing details.