Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and guest focused Waiter to join our incredible Straits Kitchen & Bar team at Pan Pacific London. You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests. If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

As a Waiter in Straits Kitchen & Bar, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Waiter will include but not be limited to:

• Follow restaurants’ standards, policies and procedures with other team members.

• Maintain complete knowledge of:

  a) All food items, liquor brands, beers and non-alcoholic selections available in the restaurant.
  b) Every wine/champagne by the glass and major wines on the wine list.
  c) Designated glassware and garnishes for drinks.
  d) All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
  e) Daily menu specials and out-of-stock items.
  f) Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.

  g) Daily house count, arrivals/departures, and V.I.P.s reservations

• Be aware of in-house group activities, locations and times.

• Correct maintenance and use of equipment.
• All department policies/service procedures.
• Assist in greeting and escorting guests to their tables according to departmental procedures, when needed. Ensure that tables are set to best service the guests.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day. Promote positive guest relations at all times.
• Take and record restaurant reservations/cancellations by departmental standards, when no Host/ess or superior is available to do it.

As a Waiter in Straits Kitchen & Bar, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Waiter will include but not be limited to:

• Follow restaurants’ standards, policies and procedures with other team members.
• Maintain complete knowledge of