Event and Incident Coordinator at Leidos

Harman, Australian Capital Territory, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Conflict Resolution, Prioritization, Interpersonal Skills, Empathy, Professionalism, ITIL Certification, Incident Management, Event Monitoring, SOP Improvement, Collaboration, Record Keeping, Multi-Service Provider Management, Assessment Participation, 24/7 Support

Industry

Defense and Space Manufacturing

Description

Work that matters—protecting lives, borders, and critical systems. Join 2,000+ experts solving Australia’s toughest tech challenges. We’re a ‘Family Friendly’ certified workplace – we understand the diverse roles our team members need to play within their own unique family setting and actively support them. Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers Do Work That Matters Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets. Your New Role and Responsibilities CP is a key ICT program within the Department of Defence, delivering centralised processing services. The Event & Incident team ensures IT event and incident processes restore normal service operations quickly and effectively. Conduct event monitoring in line with treatment plans and take actions to reduce High Priority Incidents. Work collaboratively to ensure monitoring is effective and accurate handover of managed cases at shift change. Maintain high-quality, accurate records of all incident cases and monitor, manage and report on multi-service provider job queues. Participate in assessments of incident process maturity and effectiveness, and continuously improve SOPs for event and incident activities. Provide after-hours support for incident management activities as required. What You’ll Bring to Make An Impact Experience working in an IT service desk environment with a strong customer service focus. Ability to work both autonomously and collaboratively, resolve conflict, and prioritise effectively. Proven capability to deliver quality client service under direction and maintain productive relationships and networks. ITIL V3 Foundation certification (or higher) highly regarded; willingness to work on a rotating 24/7 roster. Strong interpersonal skills with empathy and professionalism in all interactions. Don’t worry if you don’t tick all the boxes – if you meet most of them, we encourage you to submit your application. We’re most interested in your strengths, what you want to learn and how far you want to go. This role does require the successful applicant to be an Australian Citizen and hold a minimum NV-1 clearance with eligibility to uplift to NV-2. Diverse Team Members, Shared Values and a Common Purpose Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia. Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups. Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community. Next Steps To apply for this role, follow the links or apply via our Careers page. Recruitment process - Interviews and background checks. Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1. We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you’d like to discuss any additional support during your application or throughout the recruitment process. We’re not looking for perfectly polished resumes or perfect fits. We’re looking for people who break limits, ask hard questions, and don’t wait to be told what’s next. At Leidos, we’re not following the roadmap — we’re redrawing it. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenue of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information visit www.Leidos.com. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here. Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com. Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Responsibilities

The Event & Incident team ensures IT event and incident processes restore normal service operations quickly and effectively. Responsibilities include conducting event monitoring, managing incident cases, and continuously improving standard operating procedures.