COMPANY OVERVIEW

Prêt-a-Portrait has taken a fresh approach to school’s photography here in the UK and in 25 countries around the world. We are a close-knit team that cares about delivering a premier service in all aspects of the business.

SUMMARY

Within this role you will be supporting the Account Manager team with the delivery of outstanding events for the business’s clients. The events are generally small 1-day events, but the number of events over the year that you will manage will be high. Therefore, experience working in a fast-paced environment while managing multiple projects simultaneously is essential. You will also need to be a client focused individual, enthusiastic, somebody who loves a challenge and thrives on working in a busy environment.
This role is office-based near Buntingford, Hertfordshire.
You will be liaising with schools (in the UK and overseas), our photography team and our back-office team, to help ensure that our school photography visits run smoothly, that schools feel they are getting an excellent service, and that our photography and post-production teams feel well supported and clearly briefed.

As the Account Manager you will be responsible for:

• Liaising directly with existing and new clients via phone and email to ensure clients know what to expect on the day and what they require following our visit
• Working with the logistics team to ensure the resources are allocated in a way which allows the jobs to be completed successfully whilst maximising our commercial return
• Briefing the photographers clearly and accurately
• Making sure post-production team is briefed clearly about any specific requirements the client may have and that they are on track to deliver against deadlines
• Following up with clients post event and gaining feedback to help learn and improve our services
• Working with the client to drive efficiency where required to make the visit more profitable
• Working with the customer service team to field queries from clients and resolve issues with customers
• Building long term and stable relationships within clients to ensure repeat bookings
• Assisting other departments during quieter periods

The ideal Account Manager candidate will need:

• Strong communication skills with a track record of building long lasting working relationships with clients
• A friendly and engaging personality
• Strong written communications skills, with excellent attention to detail
• Highly organised with the ability to multitask
• Pro-active, creative and innovative in their approach to work
• Experience using Microsoft suite

Job Type: Temporary
Contract length: 4.5 months
Pay: £12.24-£19.65 per hour
Expected hours: 40 per week

Benefits:

• Casual dress
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Buntingford SG9 0RU: reliably commute or plan to relocate before starting work (required)

Work Location: In person
Reference ID: Event/Account Manager 2025
Expected start date: 10/08/202

• Liaising directly with existing and new clients via phone and email to ensure clients know what to expect on the day and what they require following our visit
• Working with the logistics team to ensure the resources are allocated in a way which allows the jobs to be completed successfully whilst maximising our commercial return
• Briefing the photographers clearly and accurately
• Making sure post-production team is briefed clearly about any specific requirements the client may have and that they are on track to deliver against deadlines
• Following up with clients post event and gaining feedback to help learn and improve our services
• Working with the client to drive efficiency where required to make the visit more profitable
• Working with the customer service team to field queries from clients and resolve issues with customers
• Building long term and stable relationships within clients to ensure repeat bookings
• Assisting other departments during quieter period