ABOUT CTM AND CTM MEETINGS & EVENTS

CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane and today is one of the largest travel management companies in the world!
CTM Meetings & Events (CTM M&E) represents a complete service for all Meetings, Incentives, Conferences and Events (MICE), including face-to-face, virtual and hybrid event solutions. We pride ourselves on offering a tailored service solution for our clients, working across various industries to meet their business needs. Whether complete event management, group accommodation, travel logistics, or our innovative technology services, we aim to provide a flexible solution to meet our client’s event requirements.

SKILLS & EXPERIENCE

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• Minimum of 1 year demonstrated event management experience in a similar role

• Knowledge of Word, Excel, PowerPoint, and events software “EventsAIR.” advantageous
• Exceptional attention to detail and good time management skills
• Professional communications, both written and verbal
• Ability to work and multitask in a fast-paced, high-pressure environment.
• Understanding of the MICE industry
• Excellent customer service and communication skills, both written and verbal

ABOUT THE ROLE

Step into CTM’s vibrant Events team and help turn our core values—Connect, Deliver, Evolve—into memorable experiences for clients and delegates. In this junior‑level role, you’ll work side‑by‑side with senior event managers, gaining hands‑on exposure to everything from high‑level board meetings to large‑scale conferences and incentive programs. If you pair outstanding customer‑service skills and a strong work ethic with a solid understanding of the events industry—and you’re ready for the next step in your career—we’d love to meet you. Bring your commitment to excellence, and we’ll give you the platform to grow.

KEY RESPONSIBILITIES

• Working with the project lead, ensure that the event brief and budget are fully understood and logistically sound and to provide proactive solutions when necessary.
• Establish correct systems and processes from the outset to ensure timely, error-free event management.
• Maintain accurate files, budgets & critical paths to adhere to deadlines and budgets, especially supplier attrition and cancellation deadlines as per signed contracts.
• Effectively negotiate and manage hotel, transport and other program components to ensure accuracy and seamlessness.
• Ensure all delegate data is accurately processed, including travel and accommodation
• Respond to all client queries professionally and within agreed timeframes, ensuring client satisfaction.
• Ensure all details of arrangements are confirmed – including transportation, accommodation, conferencing, dinners, tours, team-building and other events requirements.
• Ensure the service level framework based on the fundamental principle of professional service is always maintained.
• Build strong relationships with project team members to foster a successful working environment.
• Available to work onsite (Domestic & International) when project requires