THE FOLLOWING QUALIFICATIONS ARE REQUIRED OF ALL APPLICANTS SEEKING CONSIDERATION FOR THIS POSITION. ONLY APPLICANTS WHOSE APPLICATION MATERIALS CLEARLY DEMONSTRATE FULFILLMENT OF EACH OF THESE MINIMUM QUALIFICATIONS WILL BE CONSIDERED FOR THE POSITION. TO ENSURE ACCURATE EVALUATION, PLEASE ENSURE THAT YOUR RESUME CLEARLY DESCRIBES YOUR EXPERIENCE IN THE AREAS LISTED AND INDICATES THE BEGINNING AND ENDING MONTH AND YEAR FOR EACH JOB HELD.

• Knowledge of customer service practices is sufficient to provide basic information and assistance in a public setting.
• Skill in oral communication to interact with guests in a polite, clear, and helpful manner.
• Ability to work constructively with other employees and the public.
• Ability to follow oral and written instructions and maintain confidentiality of private information.
• Ability to organize and prioritize simple work tasks.
• Ability to operate a golf cart.
• Valid Class D driver’s license.

PREFERRED QUALIFICATIONS

• Experience working in a public venue, events, and hospitality setting.
• Familiarity with Zoo programs, exhibits, and visitor amenities.
• Ability to communicate in more than one language.

PHYSICAL REQUIREMENTS

• Ability to work a flexible schedule, including evenings, weekends, and holidays, based on operational needs.
• Ability to perform the essential duties of the position in a variety of work environments, including both indoor office settings and outdoor areas with exposure to a range of weather conditions.
• Tasks may occasionally require lifting or moving objects up to 25 pounds, with or without reasonable accommodation.
• The position involves periods of stationary work (sitting or standing), as well as mobility throughout the Zoo campus to support membership programs and events.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADDITIONAL REQUIREMENTS

Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the position, with or without reasonable accommodations.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

It is policy of the Minnesota Zoo that all candidates submit to a background check prior to employment. The background check may consist of the following components:

• Conflict of Interest Review
• Criminal History Check including fingerprinting
• Education Verification
• Employment Reference / Records Check
• License / Certification Verification

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.