ADDITIONAL INFORMATION

Job Number25135736
Job CategorySales & Marketing
LocationHanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, England, United Kingdom, SG12 0SD
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

EDUCATION OR CERTIFICATION:

• A strong level of English, both written and verbal is essential for this role.
• High school diploma or GED; experienced (1 - 2 years of experience) in the Reservations/ Event Booking Center or related professional area.

• Confident, positive and proactive attitude and mind-set
• Goal driven: commitment towards achieving hotel’s and team goals
• Ability to adapt - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Superior guest relations skills and demonstrates passion for service
• Possesses excellent telephone sales skills
• Passion for Sales and understanding of processes; can effectively up sell products and services; can bring a sale to closure
• To have responsibility of the GRC (Groups) diary to support revenue maximization.
• To make a pre and post event call to organizers in order to maintain the relationship and to gain future business.
• Effectively manages customer budgets to maximize revenue and meet customer needs to expand customer base for group/catering sales opportunities.
• To liaise with the Revenue team to ensure that rooms strategy is implemented appropriately.
• Building client and colleague relationships.
• To understand the product we offer, including event space, room types/layouts, capacities, and event/restaurant menus.
• To conduct site visits, including walk-in appointments and participate in FAM Trips in a professional manner, demonstrating a full knowledge of the hotel products and services, and tailoring the benefits to meet the guests’ needs.
• To ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.
• To produce a detailed and accurate handover sheet for each group/event arriving with full details on payment, room allocations, and individual requirements.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• To proactively promote Marriott Rewards, internal promotions and Special Events.
• To process all group bookings through Opera, and MARSHA, including setting up blocks, naming groups, cancelling where appropriate and changing room rates.
• Ensure all postings on group & events accounts are correct and to send out the invoice on the day of departure.
• Respond to any incoming leads within 24 hours of arrival / social