ABOUT US

This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

JOB SUMMARY

St John Ambulance is England’s leading first aid charity, with a bold ambition to become the market leader in Event Healthcare. We are now seeking an Event Healthcare Delivery Lead to help bring this vision to life. In this pivotal role, you will lead and support the delivery of event healthcare services across your region, ensuring an exceptional customer experience and high standards of operational excellence. You will be responsible for managing the full lifecycle of event opportunities, from planning through to delivery, while working closely with internal teams and external partners to maximise growth and ensure strong governance. This is a dynamic and varied role that requires flexibility, as it involves regular travel within your region, occasional national travel with overnight stays, and working on-site at events to support successful service delivery. A 5-out-of-7-day working pattern will be required to meet the needs of both the organisation and our customers

• Lead a team in the planning, delivery, and management of Event Healthcare opportunities, identifying ways to enhance charitable impact and profitability
• Drive high standards of customer service by gathering feedback, ensuring satisfaction, and building strong relationships with existing and potential event customers
• Ensure full compliance with national standards and internal governance, contributing to the ongoing development and improvement of procedures and reporting processes
• Maximise revenue growth and profit margins while maintaining consistency, fairness, and a positive experience for our people, customers, and patients
• Produce high-quality documentation aligned with client expectations and take ownership of specific areas of the Event Healthcare service based on your expertise, actively involving and empowering St John people in continuous improvement.
  For all other candidates, or St John Ambulance volunteers wishing to apply
  We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.