Event Manager - Hilton Columbus Downtown
The has expanded and is now the largest hotel in Ohio — featuring 1,000 guest rooms and 75,000 sq. ft. of meeting space right in the heart of the Arena District, Short North Arts District, and North Market! A 6-time Connie Award winner and voted Best in Columbus Weddings for 3 years running, our property is proud to deliver world-class service in one of the city’s most vibrant locations.
We’re excited to announce that we are hiring an Event Manager to join our award-winning team! If you’re passionate about creating unforgettable experiences, this is your chance to grow your career with Hilton and be part of the energy happening in Columbus.

As a Team Member, your essential functions in this role include such things as:

• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Provide direction and supervision to affected departments and team members during the execution of meeting and/or event.
• Directly serve on site group and catering customers in a proactive manner.
• Other duties as necessary based on business needs
• Regular attendanc

To successfully excel in this role, you should demonstrate the following attitudes, behaviors, skills, and values:

• 1+ years of events or catering experience within the hospitality industry
• A positive attitude and strong communication skills
• A commitment to delivering exceptional customer service
• A team-oriented mindset while also being a self-starter
• Flexibility availability based on groupsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Event Managment experience within the hotel industry
• Familiarity with Delphi.fd