ADDITIONAL INFORMATION

Job Number25089989
Job CategoryEvent Management
LocationJW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom, W1K 7TN
ScheduleFull Time
Located Remotely?N
Position Type Management
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone’s throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present and indulge in the inspired service and nourishing surroundings.
We welcome you to join our global and diverse family and are currently recruiting for an Event Manager. Your positive energy and people-pleasing mindset are an important part of why our guests continue to choose us as their hotel of choice. Every day presents a new opportunity to interact with associates from all over the world, giving you new inspiration and perspective where training and developing is at the core of everything we do for our people.

JOB SUMMARY

Event Managers should take total responsibility for the successful production of assigned events and in house groups. They should manage the coordination with the sales team, ongoing customer correspondence and then execute a seamless turnover from the event management team to the operation. They should ensure that all hotel events are executed with consistent, high-level service throughout the pre and post event stage, maintaining and strengthening the reputation of Grosvenor House’s event operation.
The role involves preparing all event documentation, the coordination of all event details with the appropriate hotel departments and total customer satisfaction. They should recognize opportunities to up-sell to the customer to maximize revenue opportunities.

EDUCATION AND EXPERIENCE

• Previous experience working within an Events Department or similar environment preferred
• Able to attend the daily and/or weekly operations meeting to liaise with the various Operational departments.
• Understanding of facility management as it relates to Health and Safety, maintenance and operational challenges
• Technical aptitude in Delphi, Opera and Marsha
• Familiarity in menu planning, food presentation and event service standards
• Ability to manage customer budgets
• Understands the department P & L statements and manages groups accordingly.
• Familiarity and knowledge of all departments within the hotel
• Effective communications at all levels across the hotel
• Presents ideas, expectations and information in a concise, well-organized manner by deadlines set
• Manages conflict situations effectively
• Understanding of audio visual equipment available and services offered
• Manages time well
• Operational knowledge - understands operational challenges
• Strong familiarity in designing, up selling and executing outstanding catered events of various sizes and complexity
• Knowledge of, and experience in providing world class customer service to local and group clients
• Knowledge of and ability to integrate current trends in Group & Event Management
• Understands the hotel revenue strategy

WHAT YOU’LL DO AS EVENT MANAGER:

You would form part of the extensive Event Management team and will be keenly focused on delivering exceptional experiences for our guests who attend large scale events in a variety of event spaces. The role is key to supporting the Event Managers to ensure all the Hotel events are executed with consistently high-level service throughout the event transaction.
Time management, attention to detail and good organisation are key skills, as is the ability to connect and build rapport with a diverse range of colleagues and customers. A sense of teamwork, self-awareness and cooperation are required to fulfill the role and also help to maintain the very positive working environment.

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Manages events and coordinates details to ensure high levels of service are achieved to guarantee a successful event.
• Handles all types of events, which could include a few very complex events, allocated at the discretion of the Director of Event Management.
• Coordinates and communicates verbally and in writing with the customer and hotel operations teams the details of the event.
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees/departments, and ensuring accuracy.
• Greets customers during the event planning phase and hands-over to the Event Operations team for the execution of details.
• Ensures the operational team have all the information needed to make sure the customers expectations are met and exceeded.
• Ensures presence on the evening/day of any event, staying until the end of dinner service/carriages (refer to department LSOP).
• Adheres to all standards, policies, and procedures.
• Effectively manages group room blocks and meeting space for assigned groups.
• Proactively identifies operational challenges associated with his/her group and works with the hotel associates and customer to solve these challenges and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Participates in customer site inspections and assists with the sales process as necessary.
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Promote awareness of brand image internally and externally.
• Where appropriate, upsell services with the intention of enhancing customer experience and revenue generation