SECURITY CLEARANCE:

None/Not Required
Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.
Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.
At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

QUALIFICATIONS YOU MUST HAVE:

• Advanced degree and 3+ years of experience in business-to-business sales/customer service experience or experience in aftermarket industry experience; OR Bachelor’s degree and 5+ years of relevant industry experience; OR Associate’s degree or Technical Training (A&P/AMT) and 7+ years of relevant industry experience; OR High School diploma and 9+ years of relevant industry experience
• U.S. Person or eligible to obtain necessary export authorizations required

QUALIFICATIONS WE PREFER:

• Degree in STEM field; Engineering, Supply Chain or Business fields preferred.
• Aftermarket Aviation experience ideally in spare parts or engine overhaul business
• Experience with Supplier or B2B Account Management
• Experience with SAP (or other ERP systems), and data analysis tools such as PowerBI
• Microsoft Office and other productivity programs (i.e. Teams, Dynamics CRM, PowerPoint, Word, and Excel)
• Ability to communicate and work across all levels of the organization.
• Ability to build and maintain internal and external customer relationships

POSITION ROLE TYPE:

Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

WHAT YOU WILL DO:

The Event Manager plays a vital role in nurturing customer relationships and advocating for the customer’s interests during daily operations. In addition, the person in this role will establish trust with our customers by driving moments of truth with the customer for all engine shop events. In this role you will work in close partnership with the sales team to proactively identify and address engine event opportunities. The Event Manager should possess excellent verbal and written communication skills, strong problem-solving abilities, and critical thinking skills. You must be capable of adjusting and managing priorities, demonstrating effective time management, and being self-directed. Balancing operational goals with fulfilling customer commitments while maintaining profitability is also essential.

KEY RESPONSIBILITIES:

• Manage planned engine events prior to receipt
• Manage customer hold process
• Manage profitability of customer events
• Fluent in English (verbal/written)
• Coordinate customer visits
• Analyze and approve cost estimates, invoices, and warranty application along with driving closure to invoice disputes
• Perform as a liaison between the shop and the customer
• Ensure export control and ITAR (International Traffic in Arms Regulations) compliance

WHAT IS MY ROLE TYPE?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.