•  Spearheaded visitor engagement and front-line coordination across multi-day, large-scale exhibitions, sustaining smooth on-ground operations throughout each show.

•  Administered the full registration lifecycle, overseeing online registration platforms and delivering hands-on support to visitors at on-site help desks.

•  Executed targeted tele-calling outreach to boost exhibition participation while nurturing long-term client and exhibitor relationships.

•  Compiled and interpreted event data through MS Excel, generating reports that strengthened operational tracking and informed decision-making.

•  Provided responsive on-site client servicing, resolving grievances and addressing issues in real time to uphold a positive visitor experience.

•  Reinforced show-floor operations to maintain orderly crowd flow, and partnered with internal teams to plan and roll out roadshows and promotional campaigns.

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