ABOUT LAPLANDUK

LaplandUK is based on two Original Stories Written by Mike & Alison Battle ‘The Untold Story of Father Christmas’ & ‘The Secrets of the Christmas Elves’.
LaplandUK is an immersive, theatrical experience based on an original adaptation, centred around a child’s fleeting belief in Father Christmas. Putting families at the centre of the storyline, the 4/4.5-hour experience allows families to explore an ancient Elven civilisation through a magical world of storytelling that fuses the spectacle of a filmset with the performance of theatre.

ESSENTIAL EXPERIENCE:

• Minimum one year working in live entertainment, event operations, visitor attraction operations or control centre operations.
• Working knowledge of best Health and Safety practices.
• Experience using radio communications

DESIRABLE EXPERIENCE:

• An understanding of back of house ticketing systems.
• Experience working in a control room environment
• A basic knowledge of KPI and customer insight data (e.g. dashboards, surveying and mystery shoppers).

SKILLS

• Excellent communication, interpersonal and diplomacy skills.
• A keen eye for operational efficiencies, with the confidence to challenge and drive standards.
• Flexibility of approach to working environment needs.

ROLE OVERVIEW

The small team of FC Controllers manage the guest flow of ‘FC Land’, an area of Lapland where guests journey through a magical Woodland Walk, encounter reindeers and characters. This part of the experience culminates in a personalised audience with Father Christmas.
The Controllers are the driving force behind an efficient operation, using our bespoke system to allocate guests to available Father Christmas visit slots and ensure that team members are working effectively and efficiently to ensure that guest throughput targets are met.
Your role is to ensure families pass through the meetings across different cabins in both a timely and positive manner. The FC Controller will be responsible for increasing throughput using CCTV, for a number of cabins which simultaneously see thousands of guests pass through every season.
This role would be a great fit for individuals with 2+ years experience in operations/visitor attractions/control centres/dispatch where they have managed capacity and crowd flows. The ideal candidate will have worked in an operations control background, and be familiar with understanding graphs and data for throughput.
This role must have good availability throughout the live shows and is happy working 12hr shifts.