Event Planning Co-Ordinator
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

As Event Planning Co-Ordinator, you will be responsible for performing the following tasks to the highest standards:

• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Produce quotations and written confirmation to all clients
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriat

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Results driven
• Attention to detail
• Confident telephone manner
• High level of IT skills
• Excellent grooming standar