Job Summary:
Location: Berlin, Warsaw or Katowice
Division: Ticketmaster International
Line Manager: Event Programming Manager / Operations Manager
Contract Terms: Permanent

WHAT YOU NEED TO KNOW (OR TECHNICAL REQUIREMENTS)

• Service oriented, working with accuracy, structure, and organisation, delivering consistent quality service.
• Ability to communicate effectively with clients from the local market and markets within the region (no need to speak multiple languages – English is a plus)
• Able to successfully handle multiple priorities.
• Rigorous following standard operational procedures and attention to detail
• A certain degree of creativity, latitude, and problem solving is required.
• Overall awareness of the entertainment and sports business is important.
• Knowledge of how TM departments work together internally and externally with clients
• Must have the ability to accommodate a flexible schedule including some weekends, evenings, and holidays.
• Excellent written and oral communication skills, good organizational skills, and attention to detail.
• Must be computer literate with excellent data entry skills and knowledge of the Microsoft product suite.
• H. S. diploma or equivalent required.

THE FOLLOWING ATTRIBUTES DETERMINE HOW THE ROLE WILL BE CARRIED OUT AND ARE REQUIRED TO BE A SUCCESS:

• Work independently, self-responsible and customer oriented.
• Think proactively and improve the best practices continuously to the programming life circle.
• Team player offering proactive support to colleagues and clients.
• Eye to identify areas of improvement to thrive for service excellence.
• Highly curious in learning how TM Operations Products work.
• Carefully weighs the impact of a broad range of related issues or factors.
• Asks appropriate questions to ensure understanding.
• Responds with flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, or rapid change.
• Organise time effectively.
• Demonstrates ethical behaviours.
• Actively ensure a supportive and positive climate in the team.
• Be a role model in appearance, communication, and mindset
• Relationship Management & Collaboration- building and fostering strong trust-based relationships with clients and internal partners across the organisation.
• Be a skilful and collaborative team player with the ability to network effectively up, down and across the business. Intuitive and empathetic.