JOB DESCRIPTION

The key purpose of the Event Sales Executive role is to take the responsibility for group bookings, meetings & special events. You will ensure a high level of service throughout the complete transaction and through co-ordination with the Sales Office Manager and Regional Sales Office, hotel departments, and customer, takes total responsibility of the finalization of the assigned group & events. Actively upsells each business opportunity to maximize revenue. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery.

ABOUT US

The Holiday Inn London Brentford Lock is a four-star, 134-bedroom full-service hotel overlooking the scenic waterways of the Grand Union Canal.
Boasting 6 meeting rooms, as well as a unique open lobby concept with a lounge, feels suitable for both business and leisure travellers.
Located only 20 minutes from central London and London Heathrow Airport, the hotel offers the best of both worlds – a city break with green, open spaces away from the city-centre bustle.

KNOWLEDGE AND SKILLS

• Experience using Delphi.fdc and Opera PMS.
• Strong customer awareness and detail focused.
• Strong communication and listening skills, excellent speaking, reading and writing skills.
• Resilience when facing setbacks
• Goal & quality oriented
• The ability to remain calm under pressure
• Ability and willingness to work flexible hours
• Well-groomed and presentable with excellent written and spoken English.
• Ability to work and interact well as part of a team.

SPECIFIC JOB-RELATED DUTIES

• Effectively manage and develop relationships with key internal and external stakeholders, clients, agencies, and entertainment individuals.
• Create contracts as required.
• Understand the product we offer, including room types/layouts, capacities, and event/restaurant menus.
• Prepare all event documentation and coordinates with hotel departments, and customer to ensure successful delivery of hotel events of least complexity. Ensure compliance with IHG Operating Standards to maintain brand integrity.
• Identify new accounts and contacts and share with Sales Office Manager to review.
• Ensure all calls/emails are responded to promptly and professionally as per the department SOP.
• Coordinate and communicate event & groups details both verbally and in writing to the customer and hotel operations. Follow-up with customers post-event.
• Manage the event from enquiry stage to final detail stage.
• Carry out site inspections.
• Manage group room blocks and meeting space of assigned groups and/or events.
• Keep departments and clients updated in a timely manner.
• Send proposals and Contracts to clients in line with Brand Standards.
• To develop and maintain excellent product knowledge.
• Keep up to date with refurbishment and promotions in the Hotel.
• Work and co-operate with the team and other departments and offer support and assistance when necessary.
• Maintain accurate, up to date customer records and contribute to develop and fine-tuning of the systems in place.
• Organise and prioritise work to ensure guarantee response time and deadlines are met.
• To communicate client’s requirements both verbally and written via Delphi computer system to all departments within the hotel