POSITION OVERVIEW

The Events Sales Manager, Florida is responsible for coordinating and overseeing events hosted at the restaurant and off-site, including private dining, corporate functions, social events, and other special occasions. This role requires a detail-oriented professional with exceptional communication and hospitality skills and the ability to create memorable experiences for guests. This position will oversee both the West Palm Beach and Miami locations.

KNOWLEDGE, EXPERIENCE AND SKILLS

• Bachelor’s degree in Hospitality Management, Event Planning, or a related field preferred
• Minimum 2–3 years of experience in event planning, preferably in a fine dining or high-end hospitality setting
• Proven experience managing private dining, corporate events, and other special functions
• Ability to travel to between both locations as needed.
• Deliver polished, detail-oriented experiences from planning through execution
• Capable of handling multiple events simultaneously while remaining on schedule and within budget.
• Quick to address and resolve issues calmly and efficiently
• Ability to remain composed and effective in high-pressure situations
• Committed to creating memorable experiences for guests
• Lead by example and motivates teams to exceed expectations
• Proficient in event management platforms such as Tripleseat or comparable systems
• Comfortable with POS systems, reservation software (OpenTable, SevenRooms, etc.), and Microsoft Office Suite
• Ability to communicate effectively and eloquently, both verbal and written, collaboration skills with a demonstrated high degree of emotional intelligence to manage and lead a diverse team.
• Must support and promote a culture of inclusiveness, respect, and a positive employee experience.
• Results-oriented and able to drive the process of converting an idea into production.
• Professional demeanor, polished appearance with the ability to exceed guest’s expectations.
• Ability to work in a dynamic environment.
• Ability to work both independently and in a team environment.
• Strong work ethic and customer-focused approach.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Must be passionate, entrepreneurial, and dedicated to success.

PHYSICAL REQUIREMENTS

• Ability to perform essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Must be able to lift and carry up to 25 lbs at times.
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the work area and property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Climbing steps regularly
• Prolonged periods standing or sitting at a desk and working on a computer and assist with setup and breakdown of events.

• Act as a brand ambassador, representing the restaurant with professionalism and enthusiasm at all times.
• Proactively generate new business through outside sales efforts, networking events, marketing outreach, and corporate engagement.
• Scout and meet potential clients, including on-site visits to their offices when applicable, building relationships and introducing the restaurant’s capabilities.
• Participate in relevant industry and community networking events; provide regular feedback and reporting on outreach activities to the GM and executive team.
• Meet with prospective clients to understand event requirements including guest count, menu preferences, budget, and any special requests.
• Develop customized event proposals, highlighting the restaurant’s unique offerings, including catering, wine and bar service, and venue capabilities.
• Provide expert recommendations on menu design, wine pairings, and event enhancements to elevate the guest experience.
• Coordinate site visits to finalize details and secure bookings.
• Maintain prompt, professional communication and detailed records for all inquiries, proposals, and confirmations.
• Organize all event components, including room layout, seating and A/V requirements.
• Collaborate with clients and their vendors (e.g., florists, musicians, photographers) to ensure all external services align with the restaurant’s standards.
• Create and distribute clear event timelines and briefings for FOH, BOH, and management teams to ensure cohesive execution.
• Coordinate the flow of the event, including meal pacing, speeches, and transitions, while ensuring seamless guest experiences.
• Work in close partnership with the Executive Chef to design and customize event menus, considering seasonal offerings, dietary needs, and client preferences as needed.
• Collaborate with the sommelier and bar teams to curate beverage selections, including wine pairings and specialty cocktails.
• Ensure that all food and beverage service is timely, visually elevated, and consistent with the restaurant’s quality standards.
• Lead and supervise all aspects of on-site event execution, including room setup, décor, audio/visual, and guest arrival.
• Serve as the primary point of contact for clients throughout the event, addressing questions or concerns with professionalism and urgency.
• Direct FOH and BOH teams during service, ensuring high standards of hospitality, proper etiquette, and timely food delivery.
• Maintain a visible management presence, anticipating needs and resolving issues in real time.
• Work closely with FOH management and culinary leadership to ensure event readiness and staff alignment.
• Oversee and mentor event staff, reinforcing service standards and developing improvement plans as needed.
• Monitor staff performance during events and contribute to post-event debriefs to support continued team growth.
• Conduct follow-up with clients to thank them, gather feedback, and assess satisfaction.
• Work with management to refine internal processes based on event insights and evolving guest expectations.
• Supervise the reservations team to ensure accurate and timely booking of VIPs, large parties and special requests
• Manage and approve large party reservations
• Oversee and update OpenTable, including floor plans, pacing strategies, and special configurations as needed
• Ensure major city events, shows, and sports games are consistently updated in OpenTable
• Maintain administrative documents as needed
• Any other tasks as assigned by immediate supervisor