Event Service Specialist at FIRST Agency

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event coordination, Event logistics, Customer service, Communication, Organizational skills, Time management, Multi-tasking, Problem solving, Data reporting, Administrative support, Stakeholder management, Teamwork, Adaptability, Proactive, Database management

Industry

Events Services

Description

Building a Brand Starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Learn more at www.firstagency.com What You Would Get To Do The Event Service Specialist will consistently deliver exceptional service to our clients through excellent service. Along with other FIRST team members, the Event Service Specialist will represent the FIRST Solutions brand on-site within a well-known tech company. In this role, your main focus will be to serve as the primary point of contact for successfully executing events, working with the FIRST team and various internal service providers. Your Contributions Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support. Work across various event spaces, travelling between different floors and buildings throughout the day Coordinate and execute event logistics, including manual handling, lifting/moving boxes (15kg/35lbs) and other items like tables and chairs as needed, packaging, taping, labelling, and sorting tasks. Remain at times in a stationary position for prolonged periods throughout the day to support the running of our events Move around in different positions to accomplish tasks in environments including tight and confined spaces (moving packages in storage rooms, coat rooms, etc) Reviews all event needs and re-confirms or clarifies any areas of concern prior to the event Support events onsite, which could include managing multiple events a day Troubleshoot issues and escalate any advanced needs to the appropriate internal partner Communicate any pertinent adds/changes to the event team and supporting services lines as needed (i.e., guest count changes, schedule changes, room setup or catering changes) Assist event managers in the planning of large-scale events Support the end-to-end planning for small-scale events as needed Provide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up-to-date and accurate Responsible for compiling reports related to on-site events, including post-event data Support the Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organisation and distribution and answering questions on event details What We Are Looking For Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First. 0 – 1+ years’ event coordination experience, including internships or other applicable experience related to the responsibilities of the role Bachelor’s Degree preferred Must be fluent in English Must be able to work entirely on-site This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as needed. This is an on-site position. Knowledge of basic and fundamental standards of event management and event operations Excellent interpersonal, communication and organisational skills Experience working cross-functionally with various levels of stakeholders in a fast-paced environment Creative problem solver, resourceful, team player Adaptability to situations and ever-changing demands Highly organised with the ability to handle multiple tasks to meet strict deadlines Excellent time management and multi-tasking skills Ambitious and proactive with a calm and flexible approach to handling pressure Experience working on large and complex databases is a plus Flexibility of hours, must be willing to work mornings, evenings and potentially weekends as needed At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth: Private Healthcare (Medical) from day 1 Annual Health Screening 20 Days Annual Leave PLUS Public Holiday Employee Assistance Program including 24/7 support, counselling, and legal consult Complimentary Access to Headspace, Maven & more Wellness Stipend Personal Volunteer Day Life Insurance Mobile Phone Allowance Discretionary Bonus Structure Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations. #LI-TS1 #LI-Onsite FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

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Responsibilities

The Event Service Specialist serves as the primary on-site point of contact for executing events, coordinating logistics such as catering, AV production, and room setups. They also provide administrative support to event managers, including tracking event data and assisting with guest services.