Event Services Manager at Madeline Hotel and Residences Auberge Resorts Collection

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Sales, Guest Liaison, Communication, Customer Service, Payment Processing, Group Reservations, Banquet Event Orders, Sales Duties, Relationship Building, Feedback Gathering, Problem Solving, Attention to Detail, Team Collaboration, Time Management, Hospitality, Upselling

Industry

Hospitality

Description

Company Description A treasured Austin landmark reimagined by internationally known designer Ken Fulk, Commodore Perry Estate is a modern interpretation of a residential estate from eras past, where guests are invited to sit back, celebrate and be inspired with thoughtful conversation. The Estate brings a new level of contemporary glamour and whimsical soul to the city in the form of a full service Hotel, private Mansion, Lutie's Restaurant, an outdoor pool, and exquisite outdoor and indoor event space. As a team member at Commodore Perry Estate, you will enjoy a sense of family like no other. We offer competitive compensation and benefits in a historical and fun working environment, where individuality is celebrated and dreaming big is encouraged. Job Description ROLE SUMMARY Join our team as an Event Service Manager and become one of the authors of our story. As the Event Service Manager, you will be responsible for functioning as the guest liaison with the hotel operations team to execute successful events by detailing group and events sales bookings that maximize revenues and create up-sell opportunities. KEY RESPONSIBILITIES Complete, review, and distribute Banquet Event Orders (BEOs) and Resumes for all assigned groups. Offer upgrade options to the guest, collect the contracted deposit(s) and obtain their client’s signature(s) on the BEOs. Communicate group details and changes to all hotel departments. Communicate the client’s needs and activities to ensure customer’s expectations are met. In collaboration with the GM and DOS, conduct pre-convention meetings with guest and hotel staff as needed, to ensure each event is positioned to meet the guest’s expectations, and post-convention meetings to gather feedback to recognize key associates, understand where improvements might be needed, and to inform the guest that they will be receiving a satisfaction survey. Monitor guest room block and blocked event space to ensure the group is meeting their contractual obligations. In conjunction with the Group Reservations Coordinator, initiate release of unused guestrooms and event space on cut-off date to allow re-sale of these rooms. Communicate with the guest if there is a risk of attrition charges due to low pickup. Oversee and administer the payment process, in conjunction with finance, to include securing payment of invoices and ensuring the accuracy of the entire process as it relates to guests’ payment as stipulated in the sales contract. Maintain booking activities in Delphi to include documenting accurate communication between the guest, hotel staff, and the accounting department. Assist the Director of Sales and Director of Events with sales duties as needed including but not limited to site tours, selling catering events, etc. In conjunction with the Group Reservation Agent, ensure group clients can make reservations and count on the hotel for accurate and timely billing by completing the following tasks: build group masters in the brand system, set up billing and routing in the brand system, follow up with client on rooming lists and enter the names in the PMS, submit commission payments through the brand commission processing system, review group no shows and work with the front office to determine appropriate next steps, review VIP group reservations and confirm they are blocked in the correct room types. Active participation in BEO and Resume meetings, creating excitement around the upcoming groups and providing clarification on all questions Greet all clients upon arrival and make appropriate introductions to the Banquet Manager or Captain in charge of their event. Foster a strong relationship with the operations teams Any and all other duties as required Qualifications REQUIRED QUALIFICATIONS Minimum two (2) years of Event Sales experience or two (2) years in hotel Event Services, Banquet, Group Sales or an equivalent combination of education and experience. PREFERRED QUALIFICATIONS Prior experience with the Group, and/or Social Event market segments Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major Experience at a luxury hospitality property Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @Auberge and #AlwaysAuberge. 4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 4100 Red River Holdings LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Type: Management

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Responsibilities

The Event Services Manager is responsible for acting as the guest liaison with the hotel operations team to ensure successful event execution. This includes managing Banquet Event Orders, communicating with hotel departments, and overseeing payment processes.