Event Services Manager at UNSW

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

132445.0

Posted On

06 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Stakeholder Engagement, People Leadership, Event Management, Public Relations, Relationship Management, Strategic Planning, Budgeting, Business Performance Management, Continuous Improvement, Client Service Delivery, Coaching and Mentoring, Operational Excellence, Venue Operations, Event Logistics, Communications, Commercial Acumen

Industry

Higher Education

Description

Event Services Manager * Employment Type: Full Time (35 hours per week) * Duration: Continuing * Remuneration: Level 8 from $132,445 + 17% super + leave loading * Location: UNSW Kensington Campus, NSW (hybrid) About UNSW: UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’ve been ranked the number one university in Australia, one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place. Why Your Role Matters: As Event Services Manager, you will lead the Client Services unit within Venue and Event Services (VES), shaping how UNSW engages with internal and external stakeholders through exceptional event and client experiences. This is a leadership role that sits within the broader Strategic Events team at UNSW. As a high-performing and strategic individual, you will be focused on stakeholder engagement, relationship management and developing an engaged and strong performing team. Working closely with a broad range of stakeholders across UNSW, you’ll provide trusted advice on event strategy, stakeholder engagement and public relations initiatives that strengthen UNSW’s reputation and maximise the impact of its events. Working across a diverse portfolio of venues, you’ll oversee the successful delivery of meetings and events whilst building team capability. You’ll drive continuous improvement and innovate practices, identify opportunities to maximise engagement and enhance the reputation of UNSW. Key Responsibilities: * Lead, mentor and develop a high-performing Client Services unit, fostering a culture of accountability, collaboration and innovation to deliver outstanding customer experiences. * Build trusted relationships with internal and external stakeholders, providing strategic advice on event planning, stakeholder engagement and event related communications. * Drive client engagement and business development through proactive relationship management exceptional service delivery and identifying opportunities to enhance engagement and strengthen the value of the Strategic Events team. * Collaborate across the University to deliver a range of events, integrated event communications and public relations activities that enhance audience engagement and achieve organisational goals. * Lead continuous improvement initiatives, enhancing systems, processes and reporting, while monitoring service utilisation and financial performance to supporting strategic decision-making. * Oversee the planning and delivery of strategic, complex and high-profile events across UNSW's venue portfolio, ensuring seamless execution from concept to completion. Who You Are: An accomplished people leader who enjoys building relationships, developing teams and influencing outcomes. You thrive in collaborative complex environments, confidently balancing competing priorities while building trusted relationships with a diverse range of stakeholders. With a strong foundation in event management, public relations considerations, understanding stakeholder objectives and translating them into meaningful experiences that enhance reputation and deliver strategic outcomes. You are equally passionate about developing people as you are about delivering exceptional client service. Through coaching, mentoring and continuous improvement, you’ve built high-performing teams that consistently exceed expectations. While you have significant experience delivering complex events, your real strength lies in stakeholder engagement, leadership, communications and creating lasting impact. You'll bring: * Demonstrated experience building trusted relationships with diverse stakeholders and providing strategic advice in complex environments. * Proven leadership experience with a demonstrated experience in coaching, mentoring, developing and motivating high-performing teams. * Experience leading customer-focused service teams and embedding a culture of continuous improvement. * Strong communications and stakeholder engagement capability. * Experience implementing new systems, improving business processes and driving operational excellence. * Strong commercial acumen, including budgeting, reporting and business performance management. * Proven experience leading complex meetings and events across multiple stakeholders and venues. Knowledge of venue operations, event logistics and service delivery. For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on [https://www.jobs.unsw.edu.au/]Jobs@UNSW [https://www.bing.com/ck/a?!&&p=b345990d68731a97JmltdHM9MTcwNDA2NzIwMCZpZ3VpZD0yZWRhYjA5Zi05ZTZiLTZlYjYtMWMyMy1hMTEzOWE2YjYwZTgmaW5zaWQ9NTIwMw&ptn=3&ver=2&hsh=3&fclid=2edab09f-9e6b-6eb6-1c23-a1139a6b60e8&psq=jobs+%40UNSW&u=a1aHR0cHM6Ly93d3cuam9icy51bnN3LmVkdS5hdS8&ntb=1] Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include: * Flexible working options. * Career development opportunities. * 17% Superannuation contributions and additional leave loading payments. * Additional 3 days of leave over Christmas period. * Discounts and entitlements (retail, education, fitness). For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits [https://www.jobs.unsw.edu.au/lifestyle-benefits] How to Apply: Submit your CV & Cover Letter by 11:55pm Sunday 26th July 2026 Please note: Sponsorship is not available for this role, valid Australian working rights are required on application. Contact: Amy Denney a.denney@unsw.edu.au [a.denney@unsw.edu.au] - Talent Acquisition Team Please apply directly through the website [https://www.jobs.unsw.edu.au/], applications sent to the contact above will not be accepted. Pre-Employment Checks Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. These pre-employment checks may include a combination of some of the following checks: * National and International Criminal history checks * Entitlement to work and ID checks * Working With Children Checks * Completion of a Gender-Based Violence Prevention Declaration * Verification of relevant qualifications * Verification of relevant professional membership * Employment history and reference checks * Financial responsibility assessments/checks. * Medical Checks and Assessments * Compliance with the necessary combination of these checks is a condition of employment at UNSW. UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

Responsibilities

Lead the Client Services unit to deliver exceptional event experiences and manage strategic stakeholder relationships. Oversee the planning and execution of high-profile events across the university's venue portfolio while driving operational improvements.