Event Services Operations Manager | The Star Gold Coast at The Star Entertainment Group

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Budget Management, Operational Performance, Stakeholder Management, Event Planning, Labour Planning, P&L Analysis, Guest Experience Management, Rostering, Inventory Management, Communication Skills, Problem Solving

Industry

Travel Arrangements

Description

For over 40 years, The Star Gold Coast has been the heart of the Gold Coast to live, work and play. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest. Driven by a passionate and dedicated team, our 24/7 integrated resort is full of opportunities to grow, shine, and take your career to the next level. Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen. As our Event Services Operations Manager, you will lead the delivery of exceptional event experiences at The Star Gold Coast, overseeing the seamless execution of conferences, exhibitions, and functions. You will take ownership of a dynamic, high-volume event environment, partnering with senior stakeholders to elevate guest experiences, optimise operational performance, and shape the future of event delivery at one of Australia’s premier integrated resorts. This is a fantastic opportunity where you will partner with key stakeholders to deliver world-class events, seamless service, and foster a high-performing, guest-centric culture. A few of your responsibilities * Lead and develop the Event Operations team, ensuring an exceptional guest experience * Analyse event P&L performance to identify efficiencies, manage costs, and support budget planning * Oversee day-to-day Event Centre operations, ensuring seamless delivery of conferences, exhibitions, and large-scale functions * Collaborate with Event Planning teams to execute event strategies, validate event orders, and ensure operational readiness * Manage labour planning, rostering, and inventory to optimise service delivery while maintaining cost control and compliance What are we looking for * Demonstrated experience leading and developing high-performing teams in a fast-paced event, conference, or hospitality environment * Strong commercial acumen with demonstrated experience managing budgets, labour costs, and operational performance * Exceptional stakeholder management and communication skills, with the ability to influence and build strong relationships * Ability to thrive in a fast-paced environment, solve problems effectively, and deliver outstanding guest experiences * Nationally recognised RSA statement of attainment (essential), tertiary qualification in Business, Hospitality or a related field (highly regarded) What we can offer you * Complimentary meal on site every day including hot meals, sandwich bar and more * Discounted parking available * Up to 30% discounts across award our winning restaurants and accommodation * Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services * Supportive leadership team * Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+ * Endless career growth and opportunities to learn and develop your career * Opportunity to work with elite professionals and assets Your role will be pivotal in shaping the success of our guest experience at The Star. Join us in making a difference. Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. Our culture At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATNIUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace. It’s your time to SHINE! Click on the link below to make your next career move with The Star.

Responsibilities

Lead the Event Operations team to deliver seamless conferences, exhibitions, and large-scale functions at the resort. Manage operational performance, including P&L analysis, labour planning, and stakeholder collaboration to elevate guest experiences.