POSITION OVERVIEW

This position supports the successful execution of the Global Digital Health Forum (GDHF) by managing critical aspects of sponsorship fulfillment and operations. The role encompasses both pre-event and on-site responsibilities, ensuring that sponsors receive high-quality service and deliverables aligned with their support tier. The scope includes coordinating sponsor logistics, session planning, marketing assets, invoicing, and post-event engagement.
A key component of this role is on-site presence at GDHF in Nairobi, Kenya, where the individual will manage the show flow in the main room and provide direct support to sponsors.
Ideal for an organized, detail-oriented professional, this position plays a vital role in delivering a seamless experience for GDHF sponsors and contributing to the forum’s financial and operational success.

QUALIFICATIONS

• 5 years of experience in business development, client services, customer success, or a related field, ideally working with clients in the nonprofit, social impact, or global health sectors.
• Demonstrated success in a client-facing role in at least 2 large-scale, in-person events.
• Exceptional client-facing/customer service skills.
• Strong organizational and project management skills with attention to detail.
• Proficiency with project management tools (e.g., Monday.com (http://monday.com), Excel/Google Sheets).
• Comfortable using AI tools (e.g., ChatGPT, Claude) to support workflow automation.
• Experience working with virtual or hybrid events preferred.

Please refer the Job description for details