Event Staff (House Manager & Bartender) at Midland Cultural Centre
Midland, ON L4R 3M7, Canada -
Full Time


Start Date

Immediate

Expiry Date

01 Aug, 25

Salary

17.2

Posted On

20 Jul, 25

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Computer Skills, Customer Service Skills, Professional Manner, Completion, Event Planning, New Hires, Heavy Lifting

Industry

Hospitality

Description

ORGANIZATION DESCRIPTION

The Town of Midland, home of the Midland Cultural Centre (MCC), is situated on the beautiful shores of Georgian Bay at the gateway to the 30,000 islands. Located in the downtown core, the MCC is a focal point for many of the cultural activities in North Simcoe and welcomes visitors to various performances, concerts, exhibitions and events, drawing local and provincial audiences. The completely accessible state-of-the-art facility features Rotary Hall, a 274-seat multi-purpose space, and Indigenous Art Gallery. The MCC is also home to Quest Art School + Gallery with exhibition and classroom space, Huronia Players Community Theatre Group, with a 121-seat theatre.

HOUSE MANAGER

Job Description
The primary responsibility of the on-duty House Manager is to facilitate the operation of the MCC’s front line services to ensure quality customer service is provided and oversee the safety of patrons during performances or events. The House Manager supervises all front-of-house staff and volunteers working for an event and is the primary point of contact of communication for patrons, artists and other departments within the centre during a performance or event.

Duties and Responsibilities

  • Supervise up to 15 front of house staff and volunteers for each event;
  • Provide staff and volunteers with direction and coordinate duties to ensure continuity and quality customer service is provided;
  • Plan and prioritize critical plan for each event;
  • Compile information for a report for review by senior staff after each event;
  • Communicate closely with other departments to ensure the event runs smoothly from start to finish;
  • Responsible for coordinating with Operations Coordinator to ensure all artist hospitality requirements are fulfilled with respect for scheduling and deadlines;
  • Take initiative in resolving patron seating or ticketing issues during an event;
  • Must be able to manage/multi-task several responsibilities at once;
  • Supervise on-duty bartenders, overseeing concession/alcohol sales and service, inventory and reconciliation;
  • Manage on behalf of touring artists, their merchandise sales, inventory and reconciliation as required;
  • Ensure that the lobby, reception areas, and audience spaces are prepared to receive the public;
  • Complete nightly bank deposits from concession/alcohol sales and merchandise;
  • Provide both administrative and operational support to the senior Management Team;
  • Attend and participate in regular staff meetings or alternate, as necessary;
  • Have full knowledge and respond effectively to emergencies and evacuation procedures; and other duties as assigned.

Qualifications/Skills:

  • Completion of secondary school is required;
  • Currently enrolled in or completion of college/university or equivalent would be considered an asset;
  • 3 years of customer service experience in a busy environment, preferably in event planning;
  • Strong communication skills in order to effectively deal with patrons, staff and volunteers in a positive and professional manner;
  • Basic computer skills. Preferred proficiency in Microsoft Suite;
  • Ability to work independently and effectively manage time and resources;
  • Problem solving skills and ability to adapt and think quickly on your feet;
  • SMART Serve Certificate required and First Aid Certificate;
  • Occasional heavy lifting (50 lbs) is required;
  • Successful candidates, who are new hires and/or who have not performed in this position previously will be required to provide a satisfactory criminal record check, with vulnerable sector screening, dated within the last 30 days as a condition of employment.

Dress Code: Black pants/shirt and non-slip closed toe shoes

Working Conditions:

  • Ability to work a flexible schedule which will include evenings, holidays and weekend hours. Hours are conditional upon the MCC’s programming and rental schedule and are both weekly and seasonally variable.

Salary:
$22.60/hour
Applications:
Please submit a current resume via email to address provided with “House Manager” and your name in the subject line. If you are applying for both the House Manager and Bartender roles, please put “Both” and your name in the subject line.
Application deadline: 2025-08-01
Job Type: Casual
Acknowledgements:
The Midland Cultural Centre is an equal opportunity employer, valuing diversity in the workplace. We are committed to fostering an inclusive, accessible environment where all employees, volunteers and members of the community feel valued, respected, supported and welcomed. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.
The Midland Cultural Centre is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in the compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
The Midland Cultural Centre acknowledges that the land on which we gather is located on the traditional territory of the Anishinaabe, Ojibway/Chippewa and Potawatomi peoples, and is the ancestral home of the Huron-Wendat Nation.

BARTENDER

Job Description
The Midland Cultural Centre is looking to hire an enthusiastic Bartender to provide an excellent guest drinking experience. The ideal candidate should demonstrate dedicated customer service skills, along with active listening and communication skills, excellent personal presentation, politeness, and tact, all while functioning in a fast-paced environment.

Duties and Responsibilities

  • Prepare alcoholic or non-alcoholic beverages for bar and patrons in a timely manner, with great attention to detail;
  • Complete opening and closing inventory and cash counts and end of day sales reports;
  • Ensure bar inventory and supplies are stocked and replenished at all times during shift;
  • Interact and engage with customers, take orders and serve snacks and beverages following the menu provided by management. Assessing bar customers’ needs and preferences and making recommendations;
  • Ability to learn cash register POS software used at the MCC;
  • Check customers’ identification and confirm it meets legal drinking age;
  • Stay guest focused and nurture an excellent guest experience;
  • Accepting payment from customers and collecting receipts;
  • Maintain a clean workspace at all times while complying with all food and beverage health and safety regulations;
  • Ensure that all dishware and tools used during service are cleaned and returned to their designated location during and following the event as required;
  • Responsible for refusing service of alcohol in a courteous and safety-minded manner when required, following all current Smart Serve Ontario standards. As well, promptly informing the House Manager of such instances and other duties as assigned by House Manager.

Qualifications:

  • Positive and professional attitude with excellent communication and customer service skills
  • Ability to work and adapt in a fast-paced, high-volume environment
  • Smart Serve Ontario Certification required
  • Previous experience working as a bartender or server
  • Ability to keep the bar organized, stocked and clean

Dress Code:

  • Black pants/shirt and non-slip closed toe shoes

Working Conditions:

  • Ability to work a flexible schedule which will include evenings, holidays and weekend hours. Hours are conditional upon the MCC’s programming and rental schedule and are both weekly and seasonally variable;
  • Reports to House Manager and Operations Coordinator
  • Prolonged periods of standing while making drinks
  • Lift up to 20 pounds
  • Function well in loud environments
  • Must be of legal drinking age or older

Salary: $17.20/hour + tips
Applications:
Please submit a current resume via email to address provided with “Bartender” and your name in the subject line. If you are applying for both the House Manager and Bartender roles, please put “Both” and your name in the subject line.
Application deadline: 2025-08-01
Job Type: Casual
Acknowledgements:
The Midland Cultural Centre is an equal opportunity employer, valuing diversity in the workplace. We are committed to fostering an inclusive, accessible environment where all employees, volunteers and members of the community feel valued, respected, supported and welcomed. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.
The Midland Cultural Centre is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in the compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
The Midland Cultural Centre acknowledges that the land on which we gather is located on the traditional territory of the Anishinaabe, Ojibway/Chippewa and Potawatomi peoples, and is the ancestral home of the Huron-Wendat Nation.
Job Types: Part-time, Casual
Pay: $17.20-$22.60 per hour
Work Location: In person
Application deadline: 2025-08-0

Responsibilities

Duties and Responsibilities

  • Supervise up to 15 front of house staff and volunteers for each event;
  • Provide staff and volunteers with direction and coordinate duties to ensure continuity and quality customer service is provided;
  • Plan and prioritize critical plan for each event;
  • Compile information for a report for review by senior staff after each event;
  • Communicate closely with other departments to ensure the event runs smoothly from start to finish;
  • Responsible for coordinating with Operations Coordinator to ensure all artist hospitality requirements are fulfilled with respect for scheduling and deadlines;
  • Take initiative in resolving patron seating or ticketing issues during an event;
  • Must be able to manage/multi-task several responsibilities at once;
  • Supervise on-duty bartenders, overseeing concession/alcohol sales and service, inventory and reconciliation;
  • Manage on behalf of touring artists, their merchandise sales, inventory and reconciliation as required;
  • Ensure that the lobby, reception areas, and audience spaces are prepared to receive the public;
  • Complete nightly bank deposits from concession/alcohol sales and merchandise;
  • Provide both administrative and operational support to the senior Management Team;
  • Attend and participate in regular staff meetings or alternate, as necessary;
  • Have full knowledge and respond effectively to emergencies and evacuation procedures; and other duties as assigned

Duties and Responsibilities

  • Prepare alcoholic or non-alcoholic beverages for bar and patrons in a timely manner, with great attention to detail;
  • Complete opening and closing inventory and cash counts and end of day sales reports;
  • Ensure bar inventory and supplies are stocked and replenished at all times during shift;
  • Interact and engage with customers, take orders and serve snacks and beverages following the menu provided by management. Assessing bar customers’ needs and preferences and making recommendations;
  • Ability to learn cash register POS software used at the MCC;
  • Check customers’ identification and confirm it meets legal drinking age;
  • Stay guest focused and nurture an excellent guest experience;
  • Accepting payment from customers and collecting receipts;
  • Maintain a clean workspace at all times while complying with all food and beverage health and safety regulations;
  • Ensure that all dishware and tools used during service are cleaned and returned to their designated location during and following the event as required;
  • Responsible for refusing service of alcohol in a courteous and safety-minded manner when required, following all current Smart Serve Ontario standards. As well, promptly informing the House Manager of such instances and other duties as assigned by House Manager
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