Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary:
This position is committed to providing World Class Customer Service to all patrons attending events at the Tribute Communities Centre. Members of the Events Team are often the first point of contact for guests and as such must always exhibit a professional and courteous demeanor.
This role pays an hourly rate of $17.20-$17.80 CAD (per CBA).

• Greet all Guests in a welcoming and friendly manner
• Provide excellent customer service to all patrons and employees
• Ensure that all building access points are properly secured when necessary.
• Perform routine walks through your assigned area of the property to assess and address any concerns.
• Respond promptly to emergency situations or disturbances, ensuring swift resolution.
• Maintain positive, professional interactions with staff, guests, and management at all levels.
• Safeguard the well-being of individuals on the property by addressing any issues proactively.
• Handle any disruptive individuals appropriately, with a focus on conflict resolution and positive outcomes.
• Work independently and use judgment to assess situations and respond accordingly.
• Operate a ticket scanner and follow ticket scanning protocol as outlined in team training
• Act as ambassador for OVG
• Retrieve and verify Guest tickets, as required
• Direct Fans with special needs/requests to Guest Services
• Support all departments with guest related escalations as required
• Adhere to all OVG service standards and policies, including Health and Safety and AODA act
• Work in compliance with the provisions of the Occupational health and Safety Act
• Able to pay close attention to detail
• Always Work with enthusiasm and professionalism
• Perform any additional tasks as assigne