Event Technician, Audio Visual - MGM Grand Detroit Hotel at Encore Global

Detroit, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

20.33

Posted On

26 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audiovisual setup, Equipment operation, Customer service, Troubleshooting, Problem solving, Technical support, Hospitality, Communication, Inventory management, Invoice processing, Up-selling, Safety conscious, Tech savvy

Industry

Events Services

Description

Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service • Strives to exceed the expectations and needs of internal and external customers. • Maintains a positive relationship with all clients through effective communication. • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. • Monitors events and checks in on customers throughout the day. • Understands and fosters the hotel/client relationship. Technical Ability • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. • Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge • Understands company processes, follows procedures, and completes systems entry and paperwork accurately. • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. • Increases revenue by utilizing floor up-selling techniques. • Works with clients to finalize invoices. • Completes order entries in Navigator, as needed. Job Qualifications • High School Diploma required. Associate’s degree is preferred. • External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and "career path" or the direct link below  https://jobs.encoreglobal.com/en/career-paths • Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements. • 1 year of customer service or hospitality experience is preferred. • 1 year of audio-visual experience or equivalent in an educational environment is preferred. • A valid driver’s license is required for team members that may operate Company vehicles. • Additional DOT requirements may need to be met if applicable. • Must be able to lift 50 lbs. Competencies Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Instills Trust • Safety Conscious Drive Results • Action Oriented See The Big Picture • Tech Savvy Value People • Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. • Sitting: 2-3 Hours • Standing: 4-5 Hours • Walking: 4-5 Hours • Stooping: 2-3 Hours • Crawling: 2-3 Hours • Kneeling: 2-3 Hours • Bending: 2-3 Hours • Reaching (above your head): 2-3 Hours • Climbing: 0-1 Hours • Grasping: 4-5 Hours Lifting Requirements • 0 - 15 lbs:* Continuously • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Occasionally Carrying Requirements • 0 - 15 lbs*: Continuously • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Never Auditory/Visual Requirements • Close Vision: Continuously • Distance Vision: Continuously • Color Vision: Frequently • Peripheral Vision: Occasionally • Depth Perception: Frequently • Hearing: Continuously Pushing/Pulling Requirements • 0 - 15 lbs*: Continuously • 16 - 50 lbs*: Frequently • 51 - 100 lbs*: Frequently • Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-SB1

Responsibilities

The technician is responsible for the setup, operation, and breakdown of audiovisual systems in a hospitality environment. They must ensure customer satisfaction by monitoring events and providing professional technical support.