Events and Promotions Associate at USPI

Alpine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Execution, Promotion Assistance, Stage Set-up, Signage Installation, Guest Service, Hospitality, Communication, Problem Resolution, Team Member Education, Asset Protection, Policy Compliance

Industry

Description

GENERAL SUMMARY The Events and Promotions Associate is responsible for assisting with the execution and operations of events and promotions at the casino such as assisting in all aspects of staging the promotion, participating in events or giveaways; and educating team members on upcoming promotions and events. CORE SCOPE OF POSITION * Assists in executing promotions, events, and giveaways on the casino floor. * Assists with stage set-up and break-down, hangs banners, and other staging elements. * Assists with putting up signage on the floor for events and promotions. * Assists in communicating information to team members on upcoming promotions and events. * Performs support at various events such as bagging merchandises, helping guests at check-in and with wristbands, ushering guests to event sites, and etc… * As requested, may assist in performing the daily Casino Marketing Department operational functions, such as guest hospitality, preparing daily paper work, filing documents, and performing various other departmental duties. * Tracks and reports guest feedback to management. * Develops relationships and interacts with guests to ensure favorable experience and genuine guest service. * Provides timely responses and resolutions to guest inquiries and disputes and issues while striving for guest satisfaction. * Maintains a professional image with all casino team members, including communicating in a professional, respectful, polite, and hospitable manner. * Maintains knowledge and communicates important information about the casino including: promotions, events, V Club benefits, all gaming area locations, restaurants, and VOC information. * Maintains consistent attendance and punctuality. Communicates all unscheduled absences by following proper call-in procedures. * Protects company assets and reports any fraudulent activity to Surveillance Department and Management. * Complies with and follows company and departmental policies and standard operating procedures, and any applicable governmental laws and regulations. * Ensures that a clean, safe, hazard-free work environment is maintained. * Performs all other duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! INTERACTION * Interacts with internal and external guests with a positive attitude and professionalism at all times. SUPERVISION * Does not provide supervision to others.

Responsibilities

The Events and Promotions Associate supports the execution and operations of casino events and promotions, which includes assisting with staging, participating in giveaways, and educating team members on upcoming activities. This role also involves performing essential support functions like merchandise bagging, guest check-in assistance, and tracking guest feedback.