ABOUT THE ROLE

Haymarket has 60 market-leading brands in the consumer and B2B markets across the UK, US, Asia, India and Germany, connecting people and communities across digital, print, festivals, awards, conferences, and exhibitions.
This role will be in Wonderly, Haymarket Media Group’s in house agency serving professional and medical membership clients. Wonderly’s membership sector provides the best in class strategy, content, events and technology services for all its clients and their tailored needs. Attendance at events to support the attendee experience is a key element of this role and you will be required to travel regularly and to work out of hours as required.

ROLE SUMMARY

This is an entry level position and will enable you to gain an understanding of event delivery working within a larger operations team and supporting delivery of a diverse portfolio including large scale exhibitions and conferences.
Sustainability is at the heart of our events, so each team member is expected to adhere to our procurement and sustainability procedures as part of their role. Five sustainability principles (Reduction, Inclusion, Transparency, Ethics, and Value) govern our events and all team members are expected to demonstrate and uphold these principles in their own work.
Responsibilities:

KEY RESPONSIBILITIES

Reporting to the Senior Event Manager, the role holder will be responsible for supporting the delivery of a wide range of professional association client events. The role includes managing pre-event attendee enquiries and onsite attendee support, as well as event planning and logistics.

• Manage the event inboxes and respond promptly to all email enquiries.
• Liaise with the wider operations team and set up event registration and abstract management sites which includes testing, supporting the selection process and comms with attendees.
• Send out attendee comms including confirmation emails and event joining instructions.
• Liaise with the Credit Control Team to support invoice processing and to chase all outstanding payments post event.
• Raise supplier purchase orders, process invoices and payments in line with payment terms.
• Assist with building and population of the streaming platform for hybrid events and manage the virtual helpdesk during the event.
• Create weekly and post event reports for external clients.
• Assist the team with sourcing appropriate venues and other event suppliers whilst complying with Haymarket’s procurement policies and ABPI compliance requirements.
• Assist with the production of event collaterals if required.
• Attend events as required to manage the enquiries desk onsite and to support the overall onsite attendee experience,
• Ensure best attendee experience from customer service pre-event to registration and onsite management to post-event feedback,
• Plan, coordinate, and deliver small-scale events
• Carry out additional tasks as requested to support the growth of events with Wonderly Membership.

Skills / Experience / Knowledge / Minimum Criteria:

YOUR SKILLS, EXPERIENCE AND KNOWLEDGE/ MINIMUM ROLE CRITERIA

• Ability to travel and attend events is essential
• Ability to prioritise workloads and meet deadlines
• Attention to detail
• Exceptional planning and time management - ability to manage multiple deadlines simultaneously.
• Ability to use initiative in challenging situations and be solution orientated.
• Ability to communicate across all levels with both internal and external stakeholders
• Proficiency in both written and spoken English
• Familiarity with Microsoft Office and Google Suite advantageous