The Events & Catering team member position will involve providing assistance in supporting venue-related events for Costanoa Lodge, a part of the Highway West Vacations portfolio.
The On-call Event team member will work directly with the Banquet Captain. Their primary responsibilities include delivering outstanding guest service at every stage of the event, aiming to achieve the utmost level of guest satisfaction. This ranges from setting up and breaking down the event, to servicing meals and other needs as detailed by the Banquet Event Order (BEO).

• Assist with the complete setup and breakdown of the event area.
• Effectively deliver food and beverage to the appropriate personnel.
• Uphold a high standard of cleanliness and adhere to sanitary practices.
• Proactively anticipate guest needs and surpass their service expectations.
• Remain composed in a fast-paced environment.
• Communicate relevant information about orders, allergies, and special requests to the designated individuals.
• Responsively and appropriately address any concerns that arise.
• Present oneself in a professional manner, both in appearance and demeanor.
• Interacts with guests and colleagues in a friendly and service-oriented approach.
• Maintain continuous communication with guests and on-site contacts to ensure all expectations are met or exceeded.
• Stay attentive to complaints or dissatisfied guests and respond appropriately to ensure guest satisfaction.
• Collaborate with other departments to arrange the timely delivery of requested services.
• Collaborate closely with the Banquet Captain and the team to ensure quality and accuracy of all event space setups.