Company Description
Department: Meetings and Events
Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome and spacious and comfortable accommodations with breath-taking views of the London skyline. Our goal is to find the right candidates to be part of this amazing, modern, stylish and innovative 12-storey hotel.
The perfect profile is someone who is passionate about creating real relationships with our customers and making them feel at home!
Our promise is caring and impeccable service. We nurture a real passion for service and achievement beyond limits.
Our mission is to make the impossible possible to realise your dreams.
Job Description

Duties

• Handle enquiries for events via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe
• Take every opportunity to increase hotel revenues by upselling food and beverage and rooms
• To create and carry out the preparation of the function sheets and any amendments to them. To ensure that these amendments are issued to the head of departments
• Manage and work within a variety of budgets and ensure events are always profitable
• Ensure a prompt input of reservations and data for all group enquiries & bookings
• Ensures a clear line of communication with other departments for special requests or other reservation-related matters
• Clear communication with all staff in relation to all group related topics
• Ensure Accor brand and company standards are implemented and updated
• Ensure security and safety procedures are updated and implemented
• Promotes positive working environment by developing positive team spirit
• Providing outstanding customer service

Customer Relations

• Provide efficient, friendly and professional service to all guests
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call the Manager on Duty if difficulties arise
• Work together with trust so that colleagues and management meet the goals of the department/Hotel
• Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency
• Take every opportunity to be a “salesperson” by actively selling special promotions and facilities available within the Hotel

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Additional Information

• Handle enquiries for events via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe
• Take every opportunity to increase hotel revenues by upselling food and beverage and rooms
• To create and carry out the preparation of the function sheets and any amendments to them. To ensure that these amendments are issued to the head of departments
• Manage and work within a variety of budgets and ensure events are always profitable
• Ensure a prompt input of reservations and data for all group enquiries & bookings
• Ensures a clear line of communication with other departments for special requests or other reservation-related matters
• Clear communication with all staff in relation to all group related topics
• Ensure Accor brand and company standards are implemented and updated
• Ensure security and safety procedures are updated and implemented
• Promotes positive working environment by developing positive team spirit
• Providing outstanding customer servic