Events Coordinator

at  Mandarin Oriental Hotel Group

KEY COMPETENCIES AND BACKGROUND:

• Previous experience in a high volume internationally recognized luxury hotel chain and a few years in a similar position is required
• Degree or Higher National Diploma equivalent in Hospitality Management will be an advantage
• Mature, but outgoing personality with excellent interpersonal skills
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
• Excellent communication and organizational skills

• Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates.
• Constantly gather, understand and apply the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Director of Groups & Events.
• Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
• Effectively represent the Hotel in all telephone, written and personal contacts with potential past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
• Follow all directions and guidelines shared by the Director of Groups & Events precisely by asking questions to better understand any directions and guidelines which may be unclear.
• Keep all colleagues abreast of all information from the client which may be vital to a timely response.
• Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realizing the importance of such to ensure anticipated results.
• Assume responsibility for small groups assigned by the Director of Groups & Events always following all department sales and planning procedures precisely and.
• Handle all types of events under the supervision of the Director of Groups & Events.