About the job

Overview

The Events & CRM Coordinator plays a key role in supporting the execution of the Maison's client engagement strategy across UAE & KSA. Working closely with the Events & CRM Manager Middle East, this is a vital role by bringing the Maison's vision to life through elevated client experience, fostering client relationship, and boutique activations.

Key Responsibilities

CRM & Client Experience

• Support in developing and executing monthly CRM campaigns aligned with business priorities and commercial objectives
• Support boutiques in organizing personalized client experiences, personalized private appointments
• Create seasonal product catalogues tailored to each market’s assortment, as well as bespoke catalogues upon boutique request
• Consolidate and report monthly Bloom KPIs, ensuring accurate tracking and timely updates
• Extract monthly client birthday lists and coordinate with boutiques to ensure client treatments are executed on time
• Manage CRM data and perform client reassignment when needed
• 
  

Events

• Coordinate and execute all events and activations, both in-store and external, ensuring seamless delivery
• Support in sourcing and managing suppliers, vendors, venues, and talent while adhering to budget allocations and Maison standards
• Liaise with HQ (CRM, VM, Events teams) to obtain event approvals and ensure alignment with global guidelines
• Oversee all operational requirement for the event, including permit, logistics, supplier deliveries, and store set-up
• Capture event content and prepare comprehensive post-event reports, including qualitative feedback and performance results
• 
  

PR Coordination

• Liaise with the PR agency on sample requests for editorial shoots with partners
• Collect and consolidate monthly PR performance reports for regional reporting
• Coordinate with the Merchandising team to identify key investment pieces for each collection and share relevant assortment with the PR agency for press sample selection
• 
  

Business Development

• Conduct monthly competitor benchmarking across marketing: CRM initiatives, client experiences, events, and media activities
• Perform regular market research on competitor brands and identify regional trends and best practices
• 
  

Administration

• Raise and monitor IT support tickets, ensuring timely resolution of system-related issues
• Coordinate the setup of new boutiques on ViewApp and Rendez-vous platforms
• Manage user access requests for new joiners and coordinate access modifications or extensions across relevant retail systems
• Manage vendor creation, purchase orders (POs), amendments, and extensions
• Coordinate invoice submission and follow up on payment status with Finance
• Maintain organized records of all A&P invoices
• 
  

Person Specification

• Bachelor’s Degree in Business Administration, Marketing, Communications, Design, or a related field.)
• Interest in Fashion, passionate about luxury experiences, and has an eye for product
• Strong organizational skills and high creativity
• Ability to work autonomously, with a high level of responsibility and accountability
• Effective communication and presentation skills
• Self-motivated, driven individual
• Proficiency in MS Office Suite (Word, Powerpoint, Excel, etc.)
• Arabic language is a plus