The Events & Groups Operations Floor Manager is responsible for overseeing the operational execution of events on the event floor, ensuring the smooth and flawless delivery of service during all phases of event operations. This role involves leading and managing the team on the event floor, coordinating with internal departments, and addressing any issues that may arise to ensure a seamless guest experience.
The Events Floor Manager ensures that all event requirements are met in accordance with the hotel’s high standards, focusing on guest satisfaction, safety, and the efficient management of event logistics. This role embodies the company’s core values of heart, head, and hands, including being supportive, connected, refined, caring, genuine, positive, focused, creative, and entrepreneurial.