The Events & Groups Operations Director is responsible for overseeing the planning, coordination, and execution of all events and group bookings at the hotel. This includes managing the operational aspects of events from start to finish, ensuring the delivery of exceptional service, and maintaining a seamless experience for clients and guests.
The Events & Groups Operations Director will work closely with clients, internal teams, and external vendors to ensure that all event requirements are met and that each event exceeds guest expectations. As a key member of the team, the Events & Groups Operations Director is expected to lead by example, be proactive in solving problems, and maintain high standards of service excellence. The role embodies the company’s core values of heart, head, and hands, including being supportive, connected, refined, caring, genuine, positive, focused, creative, and entrepreneurial.