Events Manager (12-Month Contract)
The Events Manager at Hilton Toronto provides support and direction to the Events Department, having responsibility for ensuring the maximization of all Banquet revenue and maintaining high standards of service for our guests.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Create and distribute all details of bookings in the form of BEO and other reports in a timely and organized fashion to appropriate departments to facilitate efficient planning, purchasing and scheduling
• Ensure any missing details are addressed with the client before the event
• Provide sales support for team members at closing of potential business
• Liaise with other department team members to communicate information and ensure customer satisfaction and hotel profitability
• Develop individual monthly production reports and monitor results
• Inspect function rooms and welcome clients to ensure satisfaction and encourage repeat clientele.
• Prepare and customize proposals to meeting client’s needs and hotel’s guidelines of profitability.
• Attend client set up and/or special events to ensure smooth running and introduce client to Banquets/Operations.
• Track Events productivity report on a weekly basis
• Analyze banquet revenues daily to ensure revenue goals are met
• Conduct site inspections with clients, showing rooms, meeting space, food and beverage and recreation facilities
• Provide written and verbal communication to clients regarding the management of their account
• Other duties as assigned by managemen

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Minimum 1 year of experience in a similar role with a proven track record
• Positive attitude and effective written, oral, and interpersonal communication skills
• Commitment and drive to delivering a high level of customer service
• Excellent grooming standards
• Strong leadership, organizational and planning skills, with a keen eye for detail and accuracy
• Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenge