Company Description
The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. We are now looking for an Event Operations Manager to join our team and play a crucial part in our brand in this new neighbourhood.
We’re looking for an experienced hand, who relishes the opportunity to improve what we do and add their flavour.
Job Description

• Manage day & evening events, working within the strategy and events programme set by our Sales, Meeting & Events and Ops teams.
• Take overall responsibility for the health & safety of anyone using the area, including yourself.
• Provide a secure environment for customers and their property.
• Operations Manager will need to attend all weekly operations meetings when there are events and any additional staff needed for events will need to be requested and confirmed in advance with F&B. This will include Security.
• Hire, train and schedule managers, supervisors and employees in all areas of responsibility. Conduct regular departmental meetings and training sessions. Represent the company as an ambassador of hospitality and warmth in all interactions with members, visitors, partners, vendors, and staff.
• Ascertain the departmental training needs to further develop SOPs as business needs arise/change. Own the SOP processes, regularly review and update when needed and in line with changing operational needs.
• Pro-actively provide input and feedback, look for opportunities to improve & innovate how we’re using the space and how we manage it.
• Whether it’s setting up the space for day or evening, handling ad-hoc requests and queries, dealing with invoices or gathering feedback – we rely on you to ensure internal and external customers have the best possible experience with us.
• Handle stock & expenses and manage the relationship with our events suppliers & contractors.
• Monitor and maintain operation & overhead cost to maintain maximum revenue to the organisation.
• Overall organization, tidiness, and stocking of all work/lounge/service areas.
• Work closely with rest of the team to ensure back-of-house storage areas are maintained to ensure orderliness, safety and health standards
  Qualifications