We are currently looking for an Operations Manager to join the team at Beech Hill Country House

GUEST EXPERIENCE & QUALITY CONTROL

• Consistently uphold and model high standards of guest service, ensuring each interaction is personalised and memorable.
• Handle guest concerns or complaints with empathy and professionalism, ensuring swift resolution.
• Continuously review and improve the layout and functionality of service areas to optimise team efficiency and guest comfort.
• Conduct regular audits and service quality checks to maintain brand standards and guest satisfaction.

QUALIFICATIONS & EDUCATION

• A degree in Hospitality or a related field is preferred.

PREFERRED SKILLS

• Strong hospitality mindset
• Goal-oriented and self-motivated
• Proven leadership ability
• Excellent interpersonal and communication skills
  Job Type: Full-time
  Pay: £25,000.00-£26,000.00 per year

Experience:

• Hospitality management: 1 year (required)

Work Location: In perso

REQUIREMENTS FOR SUCCESS IN THIS ROLE

We’re looking for someone who brings both passion and experience to the table. To thrive in this role, you should:

• Have a genuine understanding of what true hospitality means and how it transforms guest experiences.
• Possess a minimum of 1 year in an operational management role or 2+ years in a senior supervisory role within a hospitality-focused business.
• Be highly driven and target-focused, with the ability not only to achieve goals but also to build on your success.
• Recognise the value of working as part of an exceptional team and contribute to creating the best working environment in the hospitality industry.
• Embrace innovation and adaptability — we may do things differently here in pursuit of excellence, and you’ll sometimes be asked to step outside the usual way of doing things.
• Anticipate guests’ needs, delivering memorable moments consistently and with care.