PLEASE VISIT HTTPS://WWW.TRENTU.CA/HUMANRESOURCES/EMPLOYMENT-OPPORTUNITIES/NON-ACADEMIC-POSITIONS TO APPLY FOR THIS JOB. APPLICATIONS SUBMITTED DIRECTLY VIA JOB BOARDS WILL NOT BE ACCEPTED.*

Trent University is actively committed to creating a diverse and inclusive campus community and encourages applications from all qualified candidates. Trent University offers accommodation for applicants with disabilities in its recruitment processes. If you require accommodation during the recruitment process or require an accessible version of a document/publication, please contact Human Resources.

STUDENT STAFF/HUMAN RESOURCES

• Assists with all student staff hiring, supervising and training for May to August operations by creating/posting job descriptions, conducting interviews, completing employment contracts, and developing and providing training.
• Primary responsibility for providing leadership, training, supervision and support to guest service desk student staff (May to August) including accurate use of the POS machine.
• Ensures appropriate student staff levels for assigned events and programs throughout the year.
• Assists with overseeing student staff payroll entry into VIP and ensuring student staff hours are allocated to appropriate accounts for budget tracking.
• Provides on-call support to student staff as events required, primarily from May to August, and as required for other events.
• Trains student staff on relevant software and front desk procedures including updating training manuals and conducting training sessions.
• Participates in review of student staffing needs bi-annually.

EDUCATION REQUIRED:

• Three (3) years post-secondary education (College or University) in Hospitality or Business Management.

EXPERIENCE/QUALIFICATIONS REQUIRED:

• Three (3) years’ related experience required including hotel accommodation operations, event planning and/or sales and marketing.
• Supervisory experience is an asset.
• Knowledge of the Liquor License Act and its application.
• Proficient computer skills, using Microsoft office suite including excel, and design software.
• Knowledge of software including Starrez, Enterprise and Axiom is an asset.
• Knowledge of communications, marketing, and social media content development required.
• Excellent Customer Service and interpersonal skills.
• Ability to effectively prioritize and execute tasks
• Sound decision making and conflict mediation skills
• Strong organizational skills and ability to multitask.
• Highly self-motivated and directed.
• Physically able to lift and carry at least 30 lbs.
• Willingness to work flexible hours as evenings, weekends and holiday work will be required dependent on business booked. May not be able to take vacation during May to August.

The Events, Summer Accommodation and Sales Coordinator is responsible for the oversight of summer accommodations and guest service desk operations as well as event coordination, sales and marketing. They are responsible for day-to-day management of the Summer Accommodation program, planning and executing events including coordination of logistics and services, event supervision, and budget tracking regarding assigned events and bookings as well as conducting sales and marketing duties in support of Conference & Hospitality Services. They also share responsibility for hiring, training and supervision of student staff in support of portfolio programs.