ESSENTIAL SKILLS/EXPERIENCE YOU’LL NEED

• Proven Experience in Coordinating Large and small scale events. Outdoor Festivals, and Parties to Business Delegates
• Experience of MICE categories and coordination from start to finish
• Proven negotiating and contracting experience with external suppliers
• Venue booking system experience
• Experience leading a team

DESIRABLE SKILLS/EXPERIENCE YOU MAY HAVE

• Experience in a hotel environment

ABOUT THE ROLE

As an Events Team Leader, you’ll support the Manager, Guest Service & Events and lead the Event Coordinators, in delivering exceptional customer service and driving sales. You’ll be the face of our professional Events department, ensuring smooth operations and seamless administrative functions that exceed our guests’ expectations. Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.

• Salary - £24,400 - £28,400 per annum, This will be reviewed from 1st April to £26,500 - £36,000. Due to the expected start date of this role, your pay rate offer will be inclusive of this review.
• Contract type - This position is a 6-month Secondment until October 2025.
• Working pattern/flexible working - 37.5 hours per week. Earliest start is 07.30, latest finish 19.00 if there is no event. (latest finish time 22.00 for an event). 1 in 3 weekends. Flexibility to work weekends to support large events.
• Location - This role is based at our Odney Club Cookham.

KEY RESPONSIBILITIES

• Build and Maintain Relationships: Foster positive relationships within the events team and other hotel departments to ensure seamless guest experiences.
• Handle Reservations and Group Inquiries: Manage reservations and group inquiries based on availability to maximize room occupancy for the conference center and hotel.
• Resolve Guest Queries and Complaints: Provide advice and recommendations to address guest queries and complaints, ensuring a positive guest experience.
• Promote and Upsell Services: Actively promote the conference center and its services to maximize revenue and guest satisfaction.
• Manage Charging Procedures: Oversee charging procedures for conferences and events, ensuring accuracy and efficiency.